The Operations Team Associate is part of the operations team that performs non-selling duties to support the selling function of the store. The Operations Team Associate position is non-exempt, and schedules can include nights and weekends. The Operations Team Associate reports to the Operations Team Manager. The Operations Team Associate is part of the operations team that performs non-selling duties to support the selling function of the store. The Operations Team Associate position is non-exempt, and schedules can include nights and weekends. The Operations Team Associate reports to the Operations Team Manager.
* Presents merchandise consistent with merchandising standards * Ensures the timely floor setup, including pricing and signage for sales sets, promotional events and seasonal business activity (excluding shoes and cosmetics) * Ensures direction of playbook and seasonal merchandise meetings * Maintains floor and stock areas consistent with store standards * Works as directed by the Operations Team Manager * Core Store Operations * Performs the process of unloading and sorting merchandise cartons received on trailers. * Moves new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely * manner utilizing equipment such as rolling flats, carts and z-racks. * Processing and product Placement: * Performs merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. * Applies sensor tags per company standard. * Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction. * Price Change and Sale Set function/ Merchandise Return process * Performs the execution of all types of markdowns on the sales floor. Sets sales and national ad events. * Performs the pulling and processing of transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise. * Responds and communicates price change inaccuracies and signage issues to the OTM * Maintenance & Housekeeping * Removes packing materials from processing drop zones. Bails cardboard and prepares plastic * for recycling. * Ensures the cleanliness of the sales floor and the receiving area following processing on truck days. * Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, fitting rooms and office areas. (Not the case in all stores) * Maintains a safe shopping and working environment * Other * Exhibits a warm and friendly demeanor when helping customers * Greets all customers and insures that there needs are met * Adheres to Belk's dress code policy * The OTA is expected to assist with floor tasks to the overall benefit of the store, particularly during times of peak demand periods, including but not limited to: * Seasonal sets * Floor moves * Daily maintenance * Fill Ins * Daily Standards * Recovery * Supports the store's focus on Relentless Customer Care * Support the store to achieve Belk Rewards goal * Ability to ring the register
Education / Experience Requirements:
Position Contribution Level :
Minimum Education & Experience:
* High school diploma or GED preferred
Preferred Education & Experience:
* High school diploma or GED preferred
Knowledge / Skills Requirements:
* Ability to use computer keyboard, standard telephone and other related business equipment * Ability to lift between 10 and 72 lbs. at floor level and/or team lift when necessary * Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks * Ability to stand for long periods of time * Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks * Ability to work at a safe and steady pace
Operations Team Manager
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.