Salesforce Administrator

BayOne Solutions in Folsom, CA

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Position Salesforce Administrator Location Folsom, CA Type C2H Duties and Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Administer the configuration, integration, and maintenance of Salesforce, Salesforce CPQ, and other critical business systems Monitor incoming tickets and manage the allocation of those tickets to appropriate team resources Support the integration of Salesforce with other platforms utilizing Tibco and other software Act as the first level of support for issue identification and resolution for the Salesforce and Integration platforms while identifying underlying root cause of issues and ensure clear communication and management of resolution Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Salesforce across the organization Work collaboratively across teams and/or independently to design and build solutions on the Salesforce platform using progressively complex capabilities including: Administration of new enhancements like creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts Develop reports, custom report types, dashboards, and processes to continuously monitor data quality and integrity Manage security, users, roles, profiles, groups, queues and other Salesforce.com setup options as necessary Serve as a subject matter expert on items related to Salesforce.com, third party integrations, and AppExchange Provide support on solution requirements and recommendations Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support Possess a strong analytical and communication skills, both written and verbal Prioritize tasks, manage time effectively and work on projects in parallel Qualifications include: 6 years of IT experience 4 years of experience as a Salesforce Administrator which include Profiles & Security, WFR, VR, Process Builder, Flows, Lightning, Debugging Bachelor s Degree in Computer Science, Engineering or related technical field preferred Builds strong relationships and works well across business and technical functions Excellent analytical, mathematical, and creative problem-solving skills Excellent written and oral communication skills while maintaining objectivity and proper understanding of a problem or situation when placed under stressful conditions Excellent listening and interpersonal skills with ability to communicate and explain complex concepts across functions and levels of the organization Must have the ability to make recommendation to effectively resolve problems or issues using judgement that is consistent with standards, practices, policies, procedures, regulation or government law Keen attention to detail Ability to conduct research into Salesforce issues and related products as required Ability to communicate ideas in both technical and user-friendly language Highly self-motivated and directed and work well as with a team while learning software capabilities hands-on and willingness to be self-driven in ongoing skills development Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation - provided by Dice

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