Cash Management Servicing Team Leader

Employment Type

: Full-Time


: Accounting

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Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii a result of knowing our business and community, and always staying ahead of change. We are constantly finding creative ways to deliver leading edge financial services to our customers. Now, we re embracing change with our new 21st century banking.

It s our people who help us succeed in offering first class service and products to our customers. As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork. People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?

Are you ambitious? Want to make a difference in people s lives? Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver? If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader Bank of Hawaii. Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a Cash Management Servicing Team Leader:

Under the direction of the Cash Management (CM) Service Manager, the Cash Management Servicing Team Leader is responsible for the overall coordination and management of cash management operations activities of the team assigned, the implementation and ongoing servicing of various cash management products for client companies, and providing operational and technical assistance to team members. This position is responsible for meeting servicing and efficiency goals to ensure quality client service and satisfaction. If applicable or appropriate, assists in business unit s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

We ll give you these important responsibilities

Maintains day-to-day servicing and production of assigned Service Team. Plans and schedules team and member activities in conjunction with servicing requirements, new sales implementations, and special projects and coordinates these activities with other functional areas. Motivates staff participation to achieve service objectives and goals.

Supervises assigned CM Service Representatives with the assistance of the CM Service Manager, and ensures that the team is adequately staffed. Maintains Quality Standards of performance through training and coaching. Assists with the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.

Designs, documents, and implements new methods and procedures as required to make daily operations of the team more efficient. Controls and monitors the progress of all projects, monthly billings, and assigned tasks within the team. In cooperation with management, ensures that all audit reports and responses are acceptable.

Provides technical support as needed to service representatives, account analysis operations staff, sales, product, and account officers, and clients. Solicits additional business where appropriate.

Resolves the more complex working problems. Develops/maintains quality client relations which may include servicing complex issues for high valued clients. Keeps informed of new developments or ideas which would affect operations, through trade or other publications and occasional outside visits and meetings.


if you come to us with these qualifications


1 - 2 year(s) post high school education or equivalent work experience.


Minimum 5 years bank experience with an emphasis on deposit and deposit related products and bank operational areas.

Technical Skills:

Demonstrated advanced expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.

Knowledge of or ability to use Bank software and systems.

Other Job Qualifications:

Demonstrated verbal and written communication skills.

Ability to build strong working relationships and partnerships across organization with a collaborative and consultative approach.

Must be analytical, detail oriented, organized.

Ability to simultaneously manage multiple projects and assignments with varying deadlines.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

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