Digital Channels Manager

Employment Type

: Full-Time


: Non-Executive Management

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Job Description:

CashPro? is BAC's flagship digital platform, supporting 35k clients and 486k users across 175 countries. Greenwich ranks BAC the second largest digital banking provider in the world. The Digital Channels organization, part of the larger Global Transaction Services division, oversees the development and execution of comprehensive strategies supporting all Treasury services accessible via CashPro's multiple channels (online, mobile, file to file, and API connectivity).

Consider an opportunity to join GTS Digital Channels as a CashPro API Product Manager. This role will drive strategic design and tactical delivery of market leading capabilities - built in house and through integration with third party service providers - via our MuleSoft API Gateway. Special focus on initiatives that will take BAC to the #1 position as a global digital banking provider.

This position will drive overall strategy development and deployment of CashPro services globally. Success will require a strong partnership with a variety of teams within and outside of Bank of America, and direct work with partners around the globe to ensure the solution meets regional market needs and regulatory requirements.

Core functions and requirements for the CashPro API Product Manager role:

* Create and commercialize API integration with other GTS, Global Banking, and Global Markets product managers
* Drive the global roadmap for the CashPro API channel, including strategy definition, funding, and delivery of end solutions
* Provide end to end Product Management to ensure digital offerings meet client needs while differentiating BAC in the marketplace
* Develop solutions and functionality to remove adoption barriers and increase client utilization of digital tools
* Drive operational excellence, promoting and maximizing adoption of CashPro
* Provide strong subject matter expertise in digital banking and channel capabilities
* Assist fulfillment, servicing, reporting and technical teams to drive experience, operational improvements, and manage risk


* Intellectually curious with strong communications skills - written and verbal
* Ability and desire to think creatively to deliver business results both independently and as part of a team
* Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
* Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities
* Experience with product management and product strategy development
* Knowledge of Treasury Management and digital channels solutions
* Keen eye for market focus, competitive intelligence and awareness
* Understanding of the Agile development process
* Proficiency in standard office tools and project management software


* API integration experience
* Familiarity with Open Banking regulations and how they affect corporate account holders
* Ability to work in a team environment and to manage and perform multiple tasks simultaneously
* Ability to provide creative solutions both independently and as part of a team for unique client needs
* Experience with financial services and/ or corporate banking
* Strong analytical skills to address complex issues
* Knowledge of global cultures and economics a plus
* Flexible work style to accommodate working with partners across the globe
* Familiarity and comfort with online tools; ability and willingness to perform regular post-release production business validation testing
* Undergraduate degree

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date: 09/26/2019

Location: San Francisco, CA, 555 California St (CA5705), Chicago, IL, 135 S LA SALLE ST (IL4135), New York, NY, BANK OF AMERICA TOWER, ONE BRYANT PARK, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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