The Technical Support/Customer Service Representative provides:
Existing customers as well as potential customers with exceptional customer service experiences as the first point of contact with our company
Technical support for any issues they may experience with their order. This may include, but is not limited to, proper connection, diagnosing of potential defects in any and all of our audio products.
The Technical Support/Customer Service Representative role requires responses to a high volume of emails and chat inquiries (and eventually calls); performing product troubleshooting with product manuals and one s own experience/knowledge. Keeping customers updated by communicating with various internal departments, tracking work done by others, and clearly documenting all steps taken on a path to resolution, and ultimately customer satisfaction.
Prior knowledge of Car Audio and/or Pro Audio Equipment is required
Ability to communicate effectively with clients, coworkers, and product manufacturers during potentially stressful situations
Multi-Tasking; quickly responding to requests in addition to current tasks being performed
Ability to type at least 50 Word Per Minute; creating concise and clear documentation
Knowledge of Microsoft Word and Excel
Thorough internet search and research abilities
Clear and fluent command of the English language, pleasant speaking voice, and customer service experience
WORK FROM HOME! 16-24 HOURS PER WEEK. SATURDAY + SUNDAY ARE A MUST
OFFERING COMPETITIVE WAGES OF $15.00+ PER HOUR! DEPENDENT UPON ABILITY/KNOWLEDGE
Associated topics: agent, agente de servicio al cliente, call center, clerk, client service, customer service representative, customer service specialist, intern, service agent, telephone