Audio Enthusiast Needed for Tech Support Customer Service - Work From Home

  • Inwood, NY

Compensation

: $40,500.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Leading online Audio Equipment retailer specializing in internet-based sales and customer service. Our products include, but are not limited to:

  • Car Audio (Amplifiers, Speakers, Subwoofers, etc.)
  • Marine Audio (Marine Grade Speakers, Amplifiers, Wires, Receivers, etc.)
  • Pro Audio and DJ Equipment (Speakers, Amplifiers, Lighting, Microphones, Cases, etc.)
  • Recording Equipment (Monitors, Controllers, Mixers, Headphones, Microphones, etc.)

The Technical Support/Customer Service Representative provides:

  1. Existing customers as well as potential customers with exceptional customer service experiences as the first point of contact with our company
  2. Technical support for any issues they may experience with their order. This may include, but is not limited to, proper connection, diagnosing of potential defects in any and all of our audio products.

The Technical Support/Customer Service Representative role requires responses to a high volume of emails and chat inquiries (and eventually calls); performing product troubleshooting with product manuals and one s own experience/knowledge. Keeping customers updated by communicating with various internal departments, tracking work done by others, and clearly documenting all steps taken on a path to resolution, and ultimately customer satisfaction.



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Requirements

  • Prior knowledge of Car Audio and/or Pro Audio Equipment is required
  • Ability to communicate effectively with clients, coworkers, and product manufacturers during potentially stressful situations
  • Multi-Tasking; quickly responding to requests in addition to current tasks being performed
  • Ability to type at least 50 Word Per Minute; creating concise and clear documentation
  • Knowledge of Microsoft Word and Excel
  • Thorough internet search and research abilities
  • Clear and fluent command of the English language, pleasant speaking voice, and customer service experience
  • WORK FROM HOME! 16-24 HOURS PER WEEK. SATURDAY + SUNDAY ARE A MUST
  • OFFERING COMPETITIVE WAGES OF $15.00+ PER HOUR! DEPENDENT UPON ABILITY/KNOWLEDGE

Benefits

  • Employee Discounts

Associated topics: agent, agente de servicio al cliente, call center, clerk, client service, customer service representative, customer service specialist, intern, service agent, telephone

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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