Technical Service Representative, Pumps - Atlas Copco
Customer Service/Call Center
1807 S O'Neal Ave
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To facilitate growth of Power Techniques Aftermarket and support the capital equipment sales through a strong commitment to the delivery of high quality technical support to all construction equipment customers.
This position is responsible for the technical support on Power Technique Services diesel dewatering and electric submersible pumps product lines. Support will also be required in assistance for our other core products of air compressors, generators, light towers and hand tools. There will be a dedication to continual product improvement by communicating through our distribution network, internal personnel, and the Product Companies.
Technical support specialist for Diesel and submersible pumps (Weda)
Offer timely technical service support to our customers and internal customer service group via phone, e-mail, etc.
Provide onsite troubleshooting when needed
Communicate with factory engineering as well as local vendors to resolve quality issues, and seek retribution of warrantable issues from both the product companies as well as local vendors.
Develop and provide technical service training for customer center service teams and distributors.
Provide high level of customer service.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
Train and assist other technical support personnel and service technicians.
Communicate all relevant product, technical service and training activities and work together to sustain the product integrity.
Prepare necessary information as requested whether routine or for special occasions.
Participate in company planned training as required.
Work to understand and utilize information and communication systems and tools, i.e. e-mail, SAP, BPCS, Microsoft Office software, etc.
Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
Skills and experience
JOB QUALIFICATIONS: Knowledge:
Working knowledge of diesel and electric dewatering pump concepts and repair.
Sound understanding of diesel engine maintenance and repair.
Knowledge of construction equipment repair and maintenance.
Competence with industrial/commercial fluid power and low voltage electrical control systems is required.
Strong mechanical and electrical skills.
A basic level of understanding and competence with computers and associated systems (Microsoft Office, SAP, etc.), business systems, distribution channels and accounting practices.
Ability to work independently and be a self-starter.
Excellent communication skills with a strong customer focus.
Willingness to grow within the business.
One to two years technical field or shop service experience maintaining and repairing construction equipment (Atlas Copco and other) or equivalent.
Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of pumps. Or,
Two years of progressive work experience in a related industry.
Maintain a valid drivers license.
Maintain current Safety & Health Administration required training certificates.
Are we a good fit?
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions and surface/underground mining conditions.
The noise level in the work environment is usually loud and ear protection should be utilized.
The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.
While performing the duties of this job, the employee is regularly required to sit, feel or reach with hands and arms, and talk or hear.
The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl.
The employee is regularly required to lift up to 10 pounds and up to 25 pounds. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 100 pounds.
This position requires some travel ability.
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
Thats where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Start your journey today!
We add value wherever we do business
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
Associated topics: clerk, customer care associate, customer service, customer service associate, customer service representative, intern, rep, service representative, support, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.