Senior Manager, Global Loyalty Partnerships (Lodging)

Employment Type

: Full-Time

Industry

: Non-Executive Management



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As part of the Membership Rewards Center of Excellence within the Global Premium Products & Benefits (GPPB) organization, the Global Loyalty Partnerships team is responsible for innovating loyalty, negotiating new card benefits, developing and executing category-level and partner-specific strategies, and managing and growing external partner relationships in support of the Global Premium Products & Benefits organization's vision and strategy.The Senior Manager, Global Loyalty Partnerships (Lodging) will be an integral member of the Membership Rewards Center of Excellence and responsible for innovating loyalty, negotiating new card benefits, developing and executing category-level and partner-specific strategies, and managing and growing global external partner relationships in support of the GPPB vision and strategy. The role remit includes global partnership management of Hilton, one of our biggest lodging partnerships, and the potential to negotiate/manage additional partners in the global lodging space. Specifically, this position will focus on managing and deepening Membership Rewards and Premium Card benefits while driving forward new business development and innovation.Responsibilities will include day-to-day partner relationship management, marketing strategy, and results assessment/reporting. In addition, the role requires optimizing the use of available marketing channels to help drive Card Member awareness, redemptions, spend and other financial metrics at partners; creating value stories for existing partners; and selling in the MR program and premium benefits to prospective partners.The incumbent will be a results-oriented, team player with a flexible attitude and adept at managing through a dynamic environment and partner set. S/he must be able to understand industry trends (both lodging providers and customers), negotiate deals quickly to avoid competitive pressures and gain support from internal partners. The role will require collaboration across multiple global cross functional teams inside and outside GPPB, including Marketing, Finance, Risk, GNICS, Legal, Controllership, and Operations.Why American Express?There's a difference between having a job and making a difference.American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.Because we believe that the best way to back our customers is to back our people.The powerful backing of American Express.Don't make a difference without it.Don't live life without it.* Strategic thought leadership, with an ability to learn quickly, \"connect the dots\" and drive results* Experience negotiating complex agreements and managing internal and external relationships* Strong interpersonal/influence management skills and experience working across business units, functions and executive levels* Excellent analytical skills and rigor including an ability to work in ambiguous often high pressure environments* Extensive knowledge of travel industry, specifically lodging* Strong project management skills, with attention to detail and an ability to effectively prioritize and manage multiple projects* Exceptional oral and written communication* Partnership and/or sales experience preferredEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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