Corporate Travel Counselor - Apollo GDS needed - Virtual (Westwood)

Employment Type

: Full-Time

Industry

: Miscellaneous



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At American Express Global Business Travel, we have a long history of delivering exceptional business travel experiences. Our culture centers around our people - we care and respect each other; it centers on our passion - we work as one team to win together; and it also centers on our progress - we see our actions through to deliver results. All of our employees make our company exceptional!

We're looking for experienced Corporate Travel Counselors to join our team and grow with our company. If you're looking for a challenging and rewarding career, and you're ready to utilize your corporate travel experience, knowledge and outstanding customer service skills for the benefit of our valued clients, we're ready to have you join our team. We're not order takers here! We provide consultative and cost-effective travel services for our clients.

Each day you will make a powerful impact when you:
  • Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail
  • Provide consultative service for the best routing and fares
  • Maintain an exceptional and consistent relationship with our clients
  • Assist with researching and resolving client inquiries
  • Work with a first call resolution attitude
    You qualify for this role if you have :
  • Minimum of 2-5 years Corporate Travel industry experience with a minimum of 2+ years International expertise
  • Proficiency in International fare construction and airline routing principles including tax rates
  • Native Apollo GDS proficiency (REQUIRED)
  • In depth knowledge of world geography
  • High aptitude for conflict resolution
  • Professional written and verbal communication skills
  • Call center experience
  • High School Diploma/GED. Bachelor Degree preferred

***Several shift options available***
Our focus is always on our clients so some shifts may include late, overnight, weekends and holidays. Must be flexible to work these shifts if assigned.

Please note: American Express GBT operates in a 24x7x365 environment in order to provide exceptional traveler care to our customers. With appropriate notice, all of our employees must be flexible to work at any time between those hours. Periodically, employees may be required to work at least one weekend day, or as business needs dictate. As business demands change, these hours could change and shifts will be altered to include a time slot within the 24x7 period. Our company abides by all Federal and Provincial laws to ensure employees are compensated appropriately. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

AXCESS@ Home (work from home) Requirements:
  • Must have a dedicated work space within own residence that follows the ergonomic and safety guidelines for performing travel counselor duties
  • Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
  • Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
  • Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
  • High speed internet capability with at least 10 Mbps download and 2 Mbps upload speeds: DSL or Cable (NO wireless or satellite ISP's are permitted)

Location
United States>New Jersey>Virtual Location

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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