Security Shift Supervisor

Allied Universal in Kansas City, MO

  • Type: Full Time
position filled


Security Shift Supervisor Position Type Full Time Shift Type Afternoon Req ID 2020-376040 Work Days Available Friday,Monday,Saturday,Sunday,Thursday,Tuesday,Wednesday

Allied Universal Services is currently searching for a Professional Security Shift Supervisor .

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Supervisory Responsibilities

  • Communicates staffing needs on shift to Account Manager or Operations Manager
  • Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
  • Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
  • Administers JSA’s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
  • Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
  • Assists with the communication of policies, company announcements and job openings
  • Provides the basis of a great place to work by treating staff with respect
  • Enforcement of Contract Standards

  • Helps Account or Operations Manager identify, meet and exceed the needs of the customer
  • Meets all contractual scheduled hours with a minimum of unbilled overtime
  • Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
  • Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
  • Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
  • Physical and Mental Functions:

  • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
  • Climb stairs, ramps, or ladders occasionally during shift
  • Occasionally bend/twist at waist/knees/neck to perform various duties
  • Occasionally lift or carry up to 40 pounds
  • Run as needed
  • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
  • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
  • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
  • Constant mental alertness and attention to detail required while setting priorities and following up on assignments
  • Qualifications/Requirements:

    Qualified applicants for the Shift Supervisor position will meet the minimum requirements, as described below:

  • High school diploma or equivalent required
  • At least 18 years of age
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
  • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
  • Must be able to read and understand all operating procedures and instructions
  • Valid guard card/license, as required in the state for which you are applying.
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
  • As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
  • Must display exceptional customer service and communication skills
  • Remain flexible to ever changing environments; adapt well to different situations
  • Intermediate computer skills to utilize innovative, wireless technology at client specific sites
  • Ability to maintain satisfactory attendance and punctuality standard;
  • Neat and professional appearance
  • Ability to provide quality customer service
  • Ability to handle both common and crisis situations at the client site, calmly and efficiently
  • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
  • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

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