Financial Services Associate/Operations Processor

AIG in Los Angeles, CA

  • Type: Full Time
position filled
Functional Area:OP - Operations Estimated Travel Percentage (%): Relocation Provided: Future Positions - This position is not open now, but will most likely be open soon AIG, one of the largest insurance organizations in the world, has career opportunities in the Life & Retirement Business. If you are looking for a career opportunity where you can learn a business that helps customers secure their financial future then we look forward to hearing from you! Great opportunity for a recent college graduate or a polished administrative professional to grow with a Fortune 100 company. As a member of Distributions team, you will be responsible for providing exemplary customer service by processing distribution requests from policy holders of AIG and its subsidiaries. This position reports to a Manager of Individual Retirement Distributions and works closely with internal and external customers and other departments researching alternative approaches to meet client needs. Career Path Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. We provide you with the training and opportunity for development along with a pay for performance culture to earn additional recognition and bonuses. This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security! Get your foot in the door within a growing division at AIG where the right candidates can accelerate and continue to grow. Your contribution at AIG As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business. Performance Objects: • Maintain high work standards reviewing and processing complex financial documents. Prefer a candidate to have a strong expertise across a broad range of financial products. • Process all distribution requests received from policy holders while maintaining departmental and personal production, quality review standards, and time lines. • Use positive customer relations skills to provide Customer Service Support to internal/external customers. Verbal and written communication must be accurate, clearly detailed and professional. Need strong phone communication skills for outgoing phone calls to clients. •Must quickly understand all of the various financial services offered and how the related financial documents are processed and their impact on customer’s accounts. •Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency. • Handle special projects assigned for complex problem accounts to coordinate and resolve. Some require unusual customer requests, evaluate and resolve escalated and high priority cases using research skills, alternative approaches and evaluate different resolutions methods depending on cases and internal/external customers. What we are looking for • One to two years of clerical experience with heavy data entry skills and utilize Microsoft Word and Excel products. • Must be able to work overtime with little notice due to requirements of processing standards and workload. • Work in a fast paced environment using multiple programs and windows What our employees like most about working for AIG: Employee atmosphere and people approach Career path and growth potential Generous Paid Time Off (AIG recognizes the importance of work life balance) Generous Benefits Plan: FSA, Life Insurance, Medical, Dental & Vision Coverage 401(k) Retirement Plan: Dollar for dollar matching up to 6% with immediate vesting plus an additional 3% from AIG. Company opportunities for charitable participation and giving It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. We consider qualified applicants with criminal histories, consistent with applicable law.

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