Customer Service Coordinator

Employment Type

: Full-Time

Industry

: Retail



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**Overview** Responsible for the Customer Service functions for all assigned lines. **Responsibilities** + Receive order issues from external parties in a professional manner. + Resolve issues with knowledge, experience, research, and communication with internal and external groups. + Update order in order system as necessary. + Review dashboard for alerts on a daily (hourly) basis. + Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc. + Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor. + Maintain client/customer criteria for handling orders. + Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis. + Responsible for filing documents according to Acosta policy. + Maintain excellent working relationships with Customers, Clients and co-workers. + If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required. + Perform special assignments for the company and/or branch and/or department as needed. **Qualifications** + High School diploma or GED required. + Associates Degree preferred. + A minimum of two (2) years previous sales support, customer service, or office administrative experience required. + A minimum of one (1) year previous food broker experience preferred. + Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others. + Must be able to operate a calculator, computer, printer, fax machine, telephone, copier. + Proficient in MS Office (Word, Excel, Outlook). + Proficiency in data/order entry and software and Becton system required. + Must type a minimum of 60 wpm accurately. + Must have internet access and an email address available. Acosta Sales & Marketing is an Equal Opportunity Employer _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/ **Work State** _US-CO-Aurora_ **Job ID** _2020-167837_ **Work City** _Aurora_ **PCN** _193818_ **Position Type** _Regular Full-Time_ **Work Zip** _80014_ **Category** _Corporate Jobs_ </script>

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