• ACI Universal Payments
  • Revere , MA
  • Non-Executive Management
  • Full-Time
  • 69 Rose St

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Our people are the core of ourbusiness. Our 1ACI team represents a globally diverse, passionate anddedicated group of thousands of individuals around the world who share a commoncommitment to making our customers successful by driving the future of payments. Asa Sr Customer Success Manager in the United States youcan help make possibilities happen.


The Senior Customer Success Manager (CSM) is a role with directaccountability for driving success into long-term relationships of theOn-Demand P&L, along with ensuring very high retention rates and customerloyalty scores. The CSM has direct responsibility for identifying revenue protectionand expansion opportunities and providing ongoing account management for aterritory of existing customers. This responsibility includes multi-yearaccount planning and relationship management of major accounts, orchestrationof executive level relationship management with customers and ACIsenior/executive leadership and account get-to-green planning. The SR CSM has indirect responsibility toexpand revenue from cross-sell and up-sell through a lead generation processleveraging insights from the account monitoring.

  • Execute a consistent approach for majoraccount planning and relationship management. Ensure these account plans arerobust and tested. Systematically identify and measure growth and expansionopportunities.
  • Expand Relationships through effectiveLead Generation by expanding revenue in accounts through cross-sell and up-sellopportunities. Communicating proactively with differing organizations,surfacing opportunities and/or issues.
  • Lead the account team(s), ensuringcollaboration within the team and across the customer lifecycle to deliveroptimal results for both the customers and ACI.
  • Achieve defined metrics including butnot limited to, backlog growth, annual revenue and customer satisfaction.
  • Understand and Adhere to all CorporatePolicies to include but not limited to ACI Code of Ethics and GlobalInformation Security.

  • MinimumRequirements:

  • 10+ years experience in customer facingroles working with Fortune 100 and/or very large can complex strategic clients
  • Strong business and negotiation skills.
  • Proven experience with account planningand review process including customer experience and relationship management.
  • Experience with recurring revenuebusiness models, commercial and contractual term-based software licenseagreements, account planning and management process and payments as applicableto banking, commercial and/or financial intermediaries.
  • 3+ years vertical industry experienceworking with clients in commercial banking, retail banking, consumer finance,insurance, healthcare, higher education and/or government.
  • 3+ years in payments or payments relatedfield with strong knowledge of payments ecosystems.
  • Benefits: In return for your expertise, we offergrowth, opportunity, and a competitive compensation and benefits package in acasual work environment.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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