Customer service (Bay City)

Aaron Brothers in Bay City, MI

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • $26,410.00 - 38,210.00
position filled
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose. **Summary:** The Customer Service Representative is responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system. **Duties and Responsibilities:** + The Acquisition and Maintenance of Customers + Accept and process current customer payments + Process Order Forms including reference checks + Input customer information and account status in the store's computer system + Answer incoming telephone calls and route them to appropriate person per the first up system + File and maintain customer folders and records + Assist customers on the showroom floor + Direct customer opportunities immediately to the Sales Manager as it relates to sales and service + Maintain the appearance and organization of the customer transaction counter + Assist in the maintenance of the showroom through cleaning, organizing, merchandising and pricing as per the first up system and as directed by management + Maintain regular mailing campaign + Other tasks as assigned by management **Education and Experience:** + High School diploma or equivalent preferred **Required Skills and Competencies:** + Excellent interpersonal skills are required for daily customer contact + Professional appearance + Computer operations ability + Good communication skills + Excellent organizational skills + Excellent telephone etiquette + Strong sales skills both on the showroom floor and telephone + High energy level + Able to lift 50 pounds + Successful reference check and verification, drug screen, criminal background investigation and required testing **Rewards** Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes: + Paid time off including vacation days, sick days and holidays + Medical, dental & vision insurance + 401(k) plan with company match + Flexible spending accounts + Life insurance + Disability benefits + Stock Purchase Plan + Team Member purchase discounts **About Aaron's** At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact Aaron's is an Equal Opportunity Employer
Associated topics: cajero, client, courtesy, customer, customer service associate, deliver, retail cashier, sell, service associate, venta

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