Summary of Job:The Workplace Associate contributes to the optimization of the 2U employee workplace experience by focusing on building continuity and providing white glove service.Key Role and Responsibilities:Reception* Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.* Handle Emergency situations as they arise* Maintain safety and security of building and monitor security camerasWorkplace Support and Continuity* Conduct regular building walkthroughs in accordance to the standards set forth by the Workplace Manager* Communicate with building engineers and vendors to confirm completion of requests* Actively support an environment of teamwork, cooperation, performance excellence, and personal success* Oversee all supply inventory, restock, requests and budget allocation* Provide facility assistance to the Workplace Manager and team as needed or requested* Assist with shipping and receiving including sorting mail, delivering to exec team, and sending package notifications to staff* Actively support communications and follow up of all submitted tickets via SalesForce system within a timely manner, ensuring KPI compliance and excellent customer service* Assist with the coordination and scheduling of maintenance activities* Provide general overall facility management services including continuous monitoring of office/facility* Support the Workplace Managers in each location when necessary for urgent issues and communicate with building engineers in the event of emergencies* Support with budget reconciliation for office supplies and commissary* Work with managers to identify new employee locations and preparethe desks, support 2Ute team relocations (e.g., move boxes, new seating, etc.)* Facilitate the new hire orientation facility and safety tour* Other duties as assigned2U Events* Provide and assist coordination and support events, happy hours, meeting and conference facilities as requiredEducation and Experience:* Bachelor's degree preferred* 1-2 years of customer service experience* Experience in an office environment preferred* A positive attitude and a teamwork mentality* Self-motivated; confident, energetic and flexible* Excellent work ethic* Good organization skills* Good written and oral communication skills* Eye for detail and creativity* Ability to work in a fast-paced environment* Flexible and able to multitask, adjust priorities as needed within a collaborative environmentAbout 2U Inc. (NASDAQ: TWOU)Eliminating the back row in higher education is not just a metaphor-it's our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow2U Diversity and Inclusion StatementAt 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.Why It's Great to Work at 2U2U offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.Benefits2U offers a comprehensive benefits package:* Medical, dental, and vision coverage* Life insurance, disability and 401(k)* Unlimited snacks and drinks* Tuition reimbursement program* Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days* Additional time off benefits include:* time off to volunteer for non-profit organizations* parental leave after 9 months of employment* holidays that include a winter break from Christmas through New Year and more!Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.[LA-based positions]2U will consider qualified job applicants with criminal histories in a manner consistent with applicable law, including Los Angeles' Fair Chance Ordinance. 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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.