To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for lounge.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Provide professional customer service to internal and external customers * Maintains proper and adequate set-up of the bar on a daily basis * Greet the guest in a friendly and courteous manner, promotes and documents orders for drinks. Mixes garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. * Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests including those served buy other beverage servers, to maintain accountability of all beverages served. * Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed in order to balance all monies. * Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank * Must have basic knowledge of food and beverage preparation, and service of various alcoholic beverages. * Basic knowledge of extensive wine by the glass program. * Basic mathematical skills necessary to operate a cash register make change, total guest checks. count total bank, prepare cash drops, total all charges, and understand portion sizes. * Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. * Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. * Ability to read, speak and understand the English language in order to communicate with guests and take orders. * Ability to remember, recite and promote the variety of menu items. * Ability to operate a keyboard and Point of Sale procedures to pre-check an order and close out a check to pre-check order and close out the check. * Ability to stand and work in confined spaces for long periods of time. * Bartending and serving experience required. * Above basic wine knowledge * Fine dining experience is preferred * Performs other duties as assigned by management
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
* High school education or equivalent experience. * Minimum of 2-3 years of hotel experience of customer contact experience, 1 year of bartending familiarity with hospitality industry practices is preferred
Skills and Abilities
* Maintain regular attendance in conformance with the standards, which may be established by Hilton City Avenue from time to time, is essential to the successful performance of this position. * Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. * Upon employment, all employees are required to fully comply with Hilton and Wurzak Hotel Management rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. * Performs general cleaning tasks using standard hotel cleaning products as assigned by your Supervisor to adhere to health standards. * Perform other duties and responsibilities as requested e.g. special guest requests. * Must adhere to all State, Federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed. * Other duties as assigned such as assisting security with intoxicated guests.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. Ability to work irregular shifts, weekends, holidays and overtime . While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.
In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.
If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-###-#### (TDD: 1-800-###-####).
I hereby acknowledge that I have reviewed this position description, and that I am able and willing to perform all duties as required.
Associated topics: ayudante de camarero de bar, barista, beverage, beverage service, license, liquor, lounge, martini, pool, wine
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.