- Wildlife Conservation Society
1000 E 179th St
Department: Group Sales
Title: Group Sales Supervisor
Employment Type: Temporary
Grade Level: Hourly
Pay Range: $16.00 per hour
Reports To: Assistant Manager
Schedule: Must be able to work 3-5 days per week including weekends and holidays.
Hours: 9:00am ? 5:00pm
Provide guidance and leadership to all temporary staff in Group Sales to ensure that high standards of customer service is provided to all Group Sales internal and external customers while adhering to all standards and policies of the department and the organization as well as to build and maintain a professional rapport with all Groups, Affiliates and Travel/Trade clients.
Responsibilities include but are not limited to:
* Supervise all Group Sales temporary staff to ensure that employees are performing all duties according to their job descriptions, departmental standards and procedures as well as track employee attendance and time off requests.
* Ensure that associates are providing exceptional customer service and upholding high standards as they relate to courtesy, professional presentation, appearance and attitude both written and verbal.
* Monitor inbound and outbound Group Sales telephone lines ensuring that all calls are handled in a timely manner and answering calls when necessary.
* Responsible for coordinating outbound call campaigns and telemarketing efforts.
* Responsible for attending tabling events.
* Responsible for troubleshooting basic technical issues.
* Responsible for taking over assigned duties in the absence of the Assistant Manager and/or other supervisors.
* Serve as first point of contact for all group enquires and customer service issues.
* Process payments and ensure that all Group Sales/VIP/TTA orders are accurately fulfilled.
* Provide administrative and operational support as needed to ensure the department runs smoothly.
* Contribute positively to the group sales team culture by developing mutually beneficial working relationships with all team members.
* All other duties as assigned by the Group Sales management team.
Associated topics: administrative, director of sales, leader, management, manager, manager of sales, sales director, sales executive, sales management, shift lead
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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