• vTech Solution
  • $70,630.00 -126,010.00/year*
  • Berwick , ME
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 183 Cranberry Meadow Rd


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The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops or technical architectures, and products that run on those platforms.
The individual performs a full range of computer administration functions with minimal direction and/or technical support.
The individual will install and configure system hardware, software, printers and verify network connectivity.
The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures.
The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
Years of Relevant Experience: 1-3 years in desired environment

Description:
Assist in coordination of testing changes, upgrades & new software products, ensuring systems will operate correctly in current & future environment.
Make recommendations on functional & technical improvements to the environment.
Participate in performance & volume analysis and design.
Participate in performance improvement activities. Identify & apply potential improvements related to the environment for an application.
Provide accurate & complete answers to general use & environment questions in a timely manner.
Serve as the point of contact for technology support & services. Provide desktop computer support.
Serve as the point of integration between the business functions of the department & the technology requirements of the department.
Serve as a point of contact for communication & coordination of service outages.
Attend & participate in bi-weekly team & problem review meetings.
Manage the retirement & disposal of obsolete or broken computer equipment.
Coordinate the procurement & installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches & upgrades.
Provide input to training &/or documentation materials regarding latest technical & functional design changes.
Ensure that all work is documented for future reference. Follow quality standards.
Ensure effective & reliable backups are being performed.
Proactively address customer needs. Communicate accurate & useful status updates.
Evaluate &/or recommend purchases of computers, network hardware, peripheral equipment, and software;
Investigate user problems, identify their source, determine possible solutions, test & implement solutions.
Install, configure, & maintain personal computers & other related equipment, devices, & systems adds or upgrades & configures modems, disk drives, CD ROMs, printers, & related equipment.
Assist in troubleshooting network issues, systems, & applications to identify & correct malfunctions & other operational difficulties.
Develop & conduct various training & instruction for system users
Ability to work in a team environment.



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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