Job DescriptionWe are looking for a Technical Operations Center operator who will be able to provide quality technical support for our network, server and cloud environments (mainframe experience is a plus) as well as experienced using system monitoring tools and performing problem management activities. Provide technical support in major area of responsibility (network operations, server operations, cloud operations, system monitoring, problem management, request management). Assist in developing and implementing new processes and procedures, as well as perform updates to current documentations in our knowledge base repository. Document problems in our incident management system, providing detailed information and analysis. Complete special projects and related responsibilities as assigned.Qualifications Working knowledge of Technical Operations Center s hardware, software and processes in a large-scale Data Center environment. Working knowledge on the following monitoring tools: Omegamon, Solarwinds, ServiceNow, New Relic. Provide various software support as well as various hardware support; some examples for hardware is HP and IBM servers and blade centers. Basic knowledge of various operating systems such as Windows, Unix, Linux, Netscaler, zVM/zLinux as well as other technologies like VMWare, AWS Cloud, Nutanix. Basic knowledge of Network Technologies, such as routers, switches, circuits and firewalls. Provide Disaster Recovery support such as the ability to execute backups and restores via CommVault. Ability to proactively anticipate, identify, troubleshoot and resolve problems in all areas. Understanding of System and Application Monitoring, Change Management and Problem Management. Able to work well individually with peers and with vendors in order to maintain availability for all Data Center Network, Mainframe and Server equipment both locally and at remote locations. Strong oral and written communication skills. Proven ability to work independently with minimal supervision. Demonstrated ability to troubleshoot at an advanced level, communicate details clearly with co-workers and Team Lead. Help Desk and Customer Service experience.Additional InformationVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Associated topics: assistant, client support, customer support, desk, edi, help desk, information technology help desk, information technology support, technical support, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.