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Responsible for accurately performing the necessary accounting/posting and record maintenance duties for patient payments received by UVA Health System. This position analyzes account receivables and takes appropriate actions to resolve issues, debit/credit balances and data discrepancies. Performs a variety of administrative functions for one or more Patient Friendly Billing (PFB) functional areas including responsibility for the prep, scan, and indexing of patient-related documents to ensure the timely and accurate availability of information, word processing, filing, faxing, document preparation, and data management. The execution of the duties requires the ability to perform both routine and moderately complex interpretive and analytical tasks.
Abstracts, interprets, classifies, posts and balances transactions to patient accounts based on information provided by the patients payments.
Payments are posted within 3 days of receipt.
Payments are accurately reconciled to the deposit total for each batch to identify any discrepancies.
System kick outs are processed according to department policy and procedures.
Reviews, researches and resolves patient account payments with incomplete information.
Payments are reviewed, researched and resolved in a timely and accurate manner.
Research is conducted by making the necessary telephone calls to the appropriate external and internal contacts to resolve account issues within 48 hours.
Unidentified cash is researched, posted, and/or refunded according to department policy and procedure
Appropriate documentation is copied and distributed to Billing Specialists within 24 hours
Assesses accounts with a credit balance for appropriate resolution.
Patient accounts with credit balances are analyzed according to department policy and procedure.
Credit balance accounts are investigated to ensure a refund is appropriate.
The refund process is initiated when required.
Performs a variety of data entry and balancing transactions in a multi-system environment requiring knowledge of several system-unique processes.
Data is analyzed for accuracy prior to entry into appropriate system.
Data entry is performed according to system requirements.
Data entry is inputted accurately according to standards.
The balancing and batching of transactions occurs accurately and in a timely manner.
Examines and investigates discrepancies.
Prioritize daily work and assess backlog situations, making adjustments as needed
Prepares various ancillary accounting reports as required.
Reports are prepared according to set standards.
Reports are prepared accurately.
Reports are distributed in a timely manner to appropriate personnel where required.
Maintains accurate and complete records of documents substantiating posted payments.
Records are maintained in an organized manner.
Records are copied and distributed to appropriate personnel when necessary.
Process and research incoming/outgoing mail.
Pickup, collect and prepare outgoing mail for Mailing Services daily.
Sort, open, date stamp and deliver incoming mail with receipt date daily.
Prepare documents for scanning: remove staples and paper clips; repair torn or damaged documents; adhere strips to correct page(s); remove duplicate or blank sheets
Perform research using A2K3, EPIC, IDX, JAS Wide System, etc., to determine the medical record number and responsible party for the correspondence.
Enter billing indicator and patient account note into EPIC to direct appropriate work queue.
Meet productivity requirements according to established standards
Scan and index documents using the appropriate method according to policy and procedures minimizing duplicate documents and overlap of entries.
Prepare and import all documents into the appropriate system and route to the appropriate person as necessary within 24 hours of receipt.
Ensure pages are legible prior to indexing the document.
Index documents by selecting the correct patient and identifying the correct document type.
Meet productivity requirements according to established standards for indexing.
Maintain scanner according to manufacturer instructions.
Change scanner settings according to type of material.
Perform quality control checks including review of scanned documents for appropriate indexing and image quality.
Process requests for medical records.
Print medical records from various systems (i.e. EPIC, MOSAIQ, IDX, etc.) and deliver to the requestor within 24 hours of request.
Notify Health Information Services when documentation is missing or incomplete.
Perform additional administrative support/technical activities.
Prepare letters, reports, packets, files and folders for various functions as needed
Assist collection staff team with administrative functions
Kicks-off automated processes based upon written playbooks
Update Databases used within Patient Friendly Billing
Perform updates to patient accounts as requested.
Print UBs and/or I-bills upon request
Document checks received through the mail
Organize and prepare documents for storage utilizing the organizations document retention schedule
Perform other administrative functions as assigned by the supervisor
High School Diploma or GED.
One year relevant office experience.
Word processing and database skills required.
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.
The University of Virginia, including the UVA Health System and the University Physicians Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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