• Swedish Medical Center
  • $134,840.00 -57,540.00/year*
  • Mercer Island, WA
  • Customer Service/Call Center
  • Full-Time
  • 4315 Forest Ave SE

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Swedish Medical Group is looking for a Patient Services Representative (1.0 FTE, Day Shift) to work in Primary Care at Swedish Mercer Island in Mercer Island, WA.

The Patient Services Representative plays a vital role on the patient care team, demonstrating the Swedish values of patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership.

In this position you will:

  • Greet and register patients in a friendly, courteous manner

  • Accurately collect, record and ensure distribution of patient information to appropriate staff

  • Ensure proper referrals and authorizations are in place at time of check in

  • Coordinate internal and external phone communication among staff, patients and providers

  • Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff

  • Provide information regarding financial policies, registration requirements and referral resources

  • Collect co-payments and balances when necessary

  • Qualifications:

    Required qualifications for this position include:

  • High School diploma or GED equivalent

  • Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

  • Excellent organizational, planning, and prioritization skills

  • Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook

  • Preferred qualifications for this position include:

  • Previous experience in a healthcare setting

  • Knowledge of insurance and insurance industry practices

  • Electronic Medical Records (EMR) experience

  • Associated topics: bilingual, clinic, family medicine, family medicine physician, hospitalist, physician md, primary, primary care, provider, urgent care

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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