Guest Services Customer Support Rep

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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What will you be doing?
  • Support the Guest Services team and assisting in the delivery of an exceptional guest experience for our customers visiting the winery.
  • Work in the wine shop as well as our concert field, as an event and wine shop runner.
  • Stock wine/coolers and product in all responsible areas
  • Set up and breakdown of events
  • Wine tent support as needed (no access to open wine products)
  • Wine shop line/crowd control
  • Provide customer assistance as necessary
  • Bagging customer purchases
  • What qualifications will set you apart?
  • Must be at least 19 years old
  • High school diploma or equivalent required.
  • A desire to deliver exception customer experiences
  • Basic computer skills
  • Excellent communication skills
  • Organizational skills and attention to detail
  • Ability to work as part of a team successfully
  • Able to multi-task in a fast paced environment
  • Open availability since shift times will vary and weekends/evenings are required.
  • Have MAST 13 or be able to obtain before first day of work.
  • History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.
  • Ste. Michelle Wine Estates is a collection of distinctive wine estates and maker of some of the finest wines in the world because we value our vineyards and the art of wine-making. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

    We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

    In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, and for those who qualify, we offer a comprehensive health insurance, participation in our pension 401k programs and incentive compensation programs as well as a relocation assistance package.

    Qualifications

    Behaviors

    Preferred Team Player : Works well as a member of a group Dedicated

    Motivations

    Preferred Goal Completion : Inspired to perform well by the completion of tasks Self-Starter : Inspired to perform without outside help
    Associated topics: assistance, client, information technology, information technology support, support, technical support specialist, technician i, technician iii, technician iv, technology

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