• Recruit Professional Services
  • $100,220.00 -153,790.00/year*
  • Parsippany , NJ
  • Information Technology
  • Full-Time
  • 125 Janelle Blvd

Overview of Role

Individual will be a member of a System & Applications Support Engineer team that provides 24/7 support of global back-office, production, trading & broking service infrastructure. The individual will troubleshoot application and system problems, install and configure IBM Servers (x336, x3550, x3650, x3950 family) & HP Integrity servers (C-Class blade systems) at the Data Centers in a Unix environment, and globally work with Field Services personnel. This position involves shift work at location in Parsippany NJ and occasionally Edison, NJ. This role requires a great deal of dedication to meeting planned timelines and analytical skills to swiftly resolve issues.

Working Hours:

Working hours are 8am 8pm on Friday/Saturday/Sunday one week and Thursday/Friday/Saturday/Sunday the next week (repeating week over week). Candidate must be flexible to work different shifts if additional coverage is needed.

Principal Responsibilities & Accountabilities

? Provide reliable and quality support 24X7 in a production environment.
? Respond to events from the monitoring tools, with the goal of restoration of service.
? Carry out deployments for new servers and replacement or failed components.
? Carry out system health checks periodically and following deployments and upgrades.
? Analyze application logs to determine root cause of problems.
? Perform trace analysis using TCPdump, Snoop and Ethereal.
? Plan and document Change Requests, as required to implement Application and Server upgrades and changes.
? Work with hardware and software vendors to obtain support to diagnose problems.
? Guide field staff with deployment and replacement of servers and server components remotely
? Participate in meetings with other groups (Engineering, Development, and QA) to plan and document deployment approaches and Operational Requirements.

Skills and Experience

? 5+ years of Linux experience
? 2+ years experience working on trading system environments is a plus
? In depth knowledge of RHEL 5 and RHEL 6 including clustering. Certifications preferred.
? 4+ years experience with installation, configuration and troubleshooting of Servers, Cisco Network devices and trading system applications within a Datacenter environment.
? Experience in hardware and software support, configuration and installation of Servers, Cisco network switches and routers. Server Hardware, Operating system installation, and network TCP/IP experience.
? Knowledge and experience with installation, configuration of PCs, small servers (IBM x336, x3550, x3650 & x3950). Ability to work with Cisco routers and switches desirable.
? Strong understanding of LAN/WAN, TCP/IP and DNS
? Familiarity with ESX VMware virtualization is a plus
? Experience with MS Windows Server desirable.
? Experience with HP OpenVMS desirable.
? Individual must be a self-starter, highly dependable and detail-oriented.
? Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.
? Possess good troubleshooting skills for diagnosing hardware/software issues
? Ability to review and diagnose problems through analysis of system and application logs.
? Ability to work as part of a team as well as independently to perform duties as assigned.
? Ability to analyze and correct equipment malfunctions and performs replacement of components, subsystems as appropriate.
? Learn to developed applications in order to provide support.
? Strong analytical and problem solving skills and logic.
? Must be able to:
- Follow routine checklist of tasks per shift (Many tasks to complete daily/weekly/monthly/quarterly/annually).
- Review log files, encapsulate (tar, gzip and transport (ftp)
- Provide status updates to management and turnover reporting to other shifts & departments.
- Write incidents reports & keep a timeline of events during outage periods.
- Follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.

? Must be:
- Organized with the ability to multitask.
- Flexible to change of task.
- Punctual when reporting for shifts; above average attendance is critical.
- Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
- Flexible to long working hours.
? Equivalent to completion of four years of college-level coursework in computer science, information technology or a related field.
? Reasonably flexible with schedule including working nights, weekends and holidays.

Associated topics: equipment, http, infrastructure, ip, network, operating system, sccm, scom sccm, system administrator, system center operations manager
Associated topics: equipment, http, infrastructure, maintenance, network, scom sccm, server, system center configuration manager, system center operations manager, tcp ip

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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