Are you ready to lead a complex operation with high SKU volume? QVC is looking for an Operations Manager in Product Central who will be responsible for the daily operation of a 24/7 environment that supports our Live Show. Be ready for a fast paced, agile environment it s how we support our customers -- internal and external.
Job Description Details
In this position, you will lead a team of supervisors to support the highest level of service and accuracy, investigate and resolve inventory problems/issues and process integrity while serving as key point of contact for Customers, supporting accuracy and integrity in delivering product to Live Show, Styling Teams, Digital Teams and any other requests related to the business. You are a key connection point in support of the Commerce Platforms and Product Central Team.
Product Central is located at QVC s global headquarters in West Chester, PA. This is a Monday through Friday position.
What you ll do:
Drive strong quality and process accuracy through production auditing, process auditing, and root cause analysis
Accountability for providing quality feedback to all stakeholders enabling the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness and efficiency of the business
Manage construct and delivery of KPI reporting on a daily/weekly/monthly/yearly basis
Development of the team in key strategic initiatives promotes team and staff engagement to ensure we capitalize on gain the maximum discretionary effort from each team member
Support and lead initiatives to support network objectives, and work cross-functionally as SME in support of Market, Customer Service, Quality, Supply Chain, Marketing and Merchandising initiatives
Foster a sense of teamwork and collaboration with the operational stakeholders in an effort to maximize business results performance
Lead teams in ways to drive a safe working environment for employees and maximize employee engagement throughout and ensures that site maintains a proper health & security environment
What you ll need:
Bachelor s Degree in Business, Supply Chain, required or equivalent experience.
Strong knowledge and experience (5+ years) in leading cross-functional and Customer facing Team.
Six Sigma certified (black belt strongly preferred)
5+ years in process improvement experience
Strong skills in leadership of people to balance objectives of a great employee experience, customer experience, and financial performance
Strategic thinking and planning skills to best optimize network resources and understand how to drive change to improve performance and service levels
Strong knowledge and experience in budgeting, financial management, labor planning and optimization
Ability to drive projects and initiatives to drive cost savings and/or improve service to our customers through network and process improvements in coordination with our Customers (TV, E-Commerce, Imaging, Merchandising etc.)
Subject matter expert in operational controls, internal controls auditing, process improvement, organization and operations flow design
High performance in engagement, leadership, culture behavior, decisiveness, cost awareness, customer orientation, loyalty, sense of responsibility, organizational talent and live change
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, \"Qurate Retail Group\"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at ...@QVC.com for assistance.
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