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Customer Service Associate, Licensed Agent - Westwood
Looking to grow your career in the insurance industry? Explore QBEs exciting Customer Service Representative, Licensed Agent Westwood opportunity.
As one of the top 20 carriers worldwide, QBE is an integrated specialist insurer with 14,000 employees around the globe. Located in 37 countries, were operational in all key global insurance markets and are considered a leading underwriter within our chosen sectors. Known for our strong partnerships with high-caliber clients, we take great measures to attract and develop leading insurance professionals.
Located in West Hills, CA, our Westwood call center is seeking Customer Service Representative, Licensed Agents one of the most important roles within our company. Our agents take pride in providing prompt, accurate and reliable service in our Personal Lines footprint. We promote a customer centric value proposition by de-commoditizing the insurance transaction through superior service, counsel and education for our insureds, brokers and third-party clients. Our success is built upon a culture of continuous improvement as well as employee empowerment and advancement that distinguishes QBE as an employer of choice in the call center industry.
What makes this opportunity unique?Position offers a positive work/life balance, as work hours are 8 am-5 pm PST, Monday through Friday no weekend schedules requiredCompetitive, non-commission based compensation as well as customizable benefits packages are availableTraining and development opportunities, and continuing education to maintain active Property & Casualty insurance licenses are provided
By rewriting or generating new policies as part of servicing functions, and delivering effective customer service through answering and placing calls to policyholders, agents, mortgage companies and other customers and resolving inquiries
How can I make an impact?
What will I be responsible for owning each day?Rewriting and/or generating new policiesProviding timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accountsObtaining insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and currentResolving customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of serviceEnsuring insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients risk exposureAdvising new associates by answering questions, ensuring adherence to established guidelines and providing support and assistance as required to contribute to achievement of customer service objectivesBuilding customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiriesSupporting the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level expectationsContributing to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and funSupporting QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
What experience do I need?2 years relevant experienceHigh school diploma or GEDActive/valid Property & Casualty insurance license or an active/valid Personal Lines license
What knowledge, skills, and abilities are most critical to my success?Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionIntermediate working knowledge of relevant systems and tools, including carrier management systemsIntermediate knowledge of Property & Casualty insurance products and underwriting in all states, including policy and contract languageRetain customer accounts via re-write of existing policies or coverageCommunicate information in a clear, well-organized, and professional manner and escalate issues as/when necessaryEncourage and build mutual trust, respect, and cooperation among team members support diversity and inclusion across the organizationFollow established guidelines to focus on details and complete tasks accurately and thoroughlyComplete required continuing education to maintain active Property & Casualty insurance license or an active/valid Personal Lines licenseDemonstrated interest in enhancing knowledge and continuous improvement; seeks opportunities to learn and growAdapt and be flexible in a high volume, fast paced call center environment; multi-task and handle competing prioritiesProfessional, polished, positive, and supportive demeanorBasic knowledge of Microsoft Word, Excel and Outlook
Number of Openings:0
How to Apply:
To submit your application, click \"Apply\" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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