A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC's Global Delivery Model operations on a worldwide scale.
To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Pursue opportunities to develop existing and new skills outside of your comfort zone. - Act to resolve issues which prevent effective team working, even during times of change and uncertainty. - Coach others and encourage them to take ownership of their development. - Analyse complex ideas or proposals and build a range of meaningful recommendations. - Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. - Address sub-standard work or work that does not meet firm's/client's expectations. - Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients. - Manage a variety of viewpoints to build consensus and create positive outcomes for all parties - Focus on building trusted relationships. - Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
4 year(s) of progressive roles managing transformation initiatives, business analysis and project management processes
Demonstrating extensive abilities and/or proven record of success as a team leader in the following areas:
* Understanding and experience in global delivery, distributed global operations and business process solutions, ideally in the service sector; * Demonstrating operational knowledge of certain specific technical functions; * Understanding of data extraction/transformation, analytics, and visualization approaches; * Analyzing or managing transactional data and statistical methods in support of data analysis; * Working experience with relational databases; * Leveraging business intelligence software such as Tableau, PowerBI and Qlik; * Leveraging techniques to perform data ETL (Extract, Transform and Load), and experience with one or more of the following - SQL, Alteryx, Power Query and other agile technologies; * Designing interactive visual interfaces and dashboards such as Tableau, Qlikview, Microsoft or Power BI; * Understanding of and commitment to continuous improvement through innovation, simplification and leveraging industry-leading practices; * Developing understanding of relevant business requirements and processes, delivery center processes and best practices; * Utilizing creative problem-solving to develop strategy and the operational detail supporting it, integrating LoS requirements and service level expectations into well defined and repeatable solutions that optimize and maximize use of our global delivery model; * Leveraging functional know-how and industry-standard methodologies and tools, alongside new and emerging approaches, in particular automation technology; * Supporting the preparation of standard operating procedures, business process manuals, and operation manuals as required; * Managing transformation projects through execution, piloting and final hand-off to the SDC business-as-usual (BAU) team; * Writing, communicating, facilitating and presenting cogently to and/or for all levels of leadership and staff; * Taking transformation projects forward into business-as-usual operations; and, * Working effectively with colleagues from multiple distinct cultural environments.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.