• PwC
  • Philadelphia , PA
  • Non-Executive Management
  • Full-Time
  • 1103 Market St


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A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our Global Delivery Model Services team is responsible for developing programs and initiatives directed at designing, developing, and implementing a robust Business Process Management Solutions Platform to enable effective scalability and sound management of PwC's Global Delivery Model operations on a worldwide scale.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Take action to ensure everyone has a voice, inviting opinion from all. - Establish the root causes of issues and tackle them, rather than just the symptoms. - Initiate open and honest coaching conversations at all levels. - Move easily between big picture thinking and managing relevant detail. - Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required. - Develop specialised expertise in one or more areas. - Advise stakeholders on relevant technical issues for their business area. - Navigate the complexities of global teams and engagements. - Build trust with teams and stakeholders through open and honest conversation. - Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

6 year(s)

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates intimate knowledge and/or a proven record of success managing the development and utilization of technology, emphasizing the following areas:

* Utilizing intelligent automation technology and RPA platforms;
* Performing business and data analytics both as an individual contributor and team member, identifying and addressing client needs and providing valuable solutions;
* Working closely with solution architects, developers, product managers, and product support to deliver new automated processes to replace manual processing;
* Creating accurate models of business process using BPMN that reflects current and desired state;
* Understanding Process Mapping / BPMN skills to map value chain (AS-IS) and create process flows/ models to depict the future state process (To-Be);
* Identifying and addressing client/business needs: actively participating in client/business discussions and meetings; communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;
* Demonstrating proven ability and success utilizing written and verbal business communication skills, including interacting with clients, firm staff, senior management and high value stakeholders within a professional business services environment; and,
* Demonstrating experience working in a metrics/SLA driven environment. Proven ability to have met goals and metrics in a timely manner.

Demonstrates intimate abilities and/or a proven record of success in the following areas:

* Analyzing business functions to outlining problems, opportunities and solutions;
* Serving as an Automation Catalyst and collaborating with leaders in IFS business functions and Acceleration Centers to discover, develop and structure high value automation opportunities;
* Leading and facilitating Kaizen workshops to drive digital transformational initiative to align business objectives with automation technology;
* Employing operational excellence methodologies such as Lean, Kaizen, Six Sigma, Benchmarking, etc. to advance the value of services;
* Creating Current/Future state VSMs to discover opportunities ad help business leaders derive value by employing technology to automate end-to-end processes;
* Streamlining, optimizing, and structuring mature processes for successful automation;
* Using Six Sigma and other Lean principles to improve services by designing processes that eliminates variation and improve quality and consistency of output;
* Creating process maps, Process Design Documents (PDDs), and Cost-benefit analysis and establishing smooth hand off to design and development team and provide support as needed;
* Supporting the development, articulation and maturation of foundational program progress that encompass the entire automation lifecycle; and,
* Interviewing personnel and conduct onsite observations to determine optimal solutions for automation.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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