This position is primarily responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities, among others, include the following:
Providing technical support to staff and documenting all requests through an incident tracking system;
Troubleshooting and resolving issues with software, hardware, remote access, and mobile devices;
Providing account administration such as account unlocks and password resets;
Imaging and deploying workstation hardware;
Maintaining and documenting hardware through an asset tracking platform;
Performing audits on domain and software platforms;
Manage the documentation and testing of computer images;
Assist in the IT decision making process;
If unable to resolve requests at first contact, collect and document necessary information for appropriate escalation to IT Coordinator; and
Communicating with end users to provide customized solutions utilizing company standard software products and services;
SKILLS, KNOWLEDGE & ABILITIES:
Proficient with Windows Desktop operating systems including Windows 7 and 10
Knowledge of Windows Server 2008 and 2012;
Experience working with Active Directory;
Practical knowledge of Microsoft Office;
Basic understanding of networking principles and networking hardware;
Must be able to successfully communicate via telephone, email, and person-to-person moderately complex technical information, and accurately compose correspondence and reports;
Must demonstrate excellent customer service and team skills.
Must be able to think logically and act decisively
Will be required to demonstrate sound troubleshooting skills and have the desire to follow a problem through to resolution; and
Experience in the use of personal computer hardware and software in a corporate network environment.
There are no supervisory responsibilities.
Education and/or Experience:
Education and/or Experience
Associate's Degree or equivalent experience; and
1-2 years' experience in Help Desk support system.
* Indicates a required field.
* Associated topics: customer support, desk, edi, help desk, information technology help desk, information technology support, msword, system support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.