Narcotics (Caldwell)

  • Caldwell, NJ

Employment Type

: Full-Time


: Scientific Research

(Multiple Shifts Available)


Provide customer service by triaging requests per priority while supporting the Narcotics Area. Research medication order issues and facilitate their resolution by providing exceptional customer
service support

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Triage customer service requests by department, urgency and information/response required.

Field customer complaints, issues and concerns and escalate accordingly

Answer incoming customer calls

Obtain information, explain available products or services

Respond to inquires

Collect, prioritize and sort incoming faxes to the appropriate department/area

Communicate with other pharmacy departments via email, phone or fax regarding patient changes received from facilities

Coordinate/manage STAT order process (check e-kit lists)

Assist team members/department as needed to meet workflow deadlines and/or complete projects

Follow all applicable government regulations including HIPPA

Overtime, holidays and weekends may be required and/or expected

Complies with departmental policies regarding safety, attendance, and dress code.

Other duties as assigned


Attention to detail

Collaboration Skills


Decision Making


Performance Management

Problem Solving/Analysis





Supervisory Responsibility

There is no supervisory responsibility for this position

Work Environment:

This position operates in a long-term care facility. This role may use standard office and/or pharmacy equipment such as computers, phones, photocopiers, filing cabinets, rolling carts, fax machines and etc. A large portion of work shall be performed in the long-term care facility where the noise may be loud.

Physical Demand:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day

The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently

May be necessary to work extended hours as needed

May lift and/or move up to 25 pounds

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

Additional Notes:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


The is no travel expected for this position

Education and Experience

High School diploma or equivalent

Must be a registered Pharmacy Technician in the State; active registration with the State Board of Pharmacy is required.

Good oral communication skills

Long Term Care experience preferred

Previous Retail Pharmacy and Hospital Pharmacy experience accepted

Knowledge of Brand Name/Generic medications and Sig codes

Moderate to advanced computer skills required

Framework/DocuTrack knowledge a plus

Strong interpersonal skills and well-developed verbal and written communication skills

Ability to interpret information

Ability to maintain composure on the phone when handling customer calls

Ability to work independently, meet deadlines and be flexible

Ability to read, write, speak and understand English

Ability to work in a fast paced, rapidly changing environment Preferred:

Long term care pharmacy experience

Company Profile:

Behind every script there is a patient. And behind every thriving healthcare facility there is a seamless pharmacy experience. At PharmScript, we are healthcare professionals first. Through precision,
persistence and innovation, we seek to earn the trust of providers, residents, patients, and their loved ones every day, with every delivery.

EEO Statement

PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual
orientation and gender identity or any other status protected by federal, state or local law.


Associated topics: aseptic, aseptic technique, biomedical, dietary, drug discovery, food scientist, industrial hygienist, nephrology, pharmacology, toxicologist

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