• PCI Services
  • $50,560.00 -78,130.00/year*
  • Philadelphia , PA
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 1103 Market St

SUMMARY:

Assists with coordinating quality activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget. Helps drive project success to provide PCI a competitive advantage in long-term quality customer management.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED):

* Prepares and distributes required documentation for requested production work orders.

* Perform documentation review of completed orders to ensure compliance with cGMP's and customer requirements.

* Reviews and interprets customer standards, procedures and specifications for dissemination relative to batch records, forms and material specifications.

* Prepares and submits batch records, accountability reports and necessary documentation to customers to facilitate product release.

* Organize internal and customer approval of batch records and specs.

* Perform record reviews of completed orders and orders in process to ensure compliance with cGMP's and customer requirements.

* Help identify, communicate, track and resolve document related issues with other departments and customers.

* Investigate consumer complaints, complete complaint responses and document investigation in formal report. Enter, monitor, track, extend and close investigations and CAPA information in Pilgrim.

* Function as one of the customer points for comments or questions pertaining to complaints. Meet with management to address issues or concerns with the complaints.

* Adherence to PCI and cGMP policies, procedures, rules and regulations.

* Attendance to work is an essential function of this job.

* Other duties as assigned by Supervisor/Manager.

SUPERVISORY RESPONSIBILITIES:

No Supervising of employees.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Associate's degree (A. A.) or equivalent from two-year college or technical school; two year's related experience and/or training; or equivalent combination of education and experience. A history of technical writing preferred and leadership excellence strongly desired. Must have excellent computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and Project, and a working knowledge of GMPs.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, and customers. Must have strong interpersonal and excellent communication skills.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

Must have excellent computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and Project.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically capable to perform the above duties with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EDUCATION AND/OR EXPERIENCE:

Associate's degree (A. A.) or equivalent from two-year college or technical school; two year's related experience and/or training; or equivalent combination of education and experience. A history of technical writing preferred and leadership excellence strongly desired. Must have excellent computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and Project, and a working knowledge of GMPs.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, and customers. Must have strong interpersonal and excellent communication skills.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

Must have excellent computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and Project.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically capable to perform the above duties with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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