Technical Lead - Cloud (Caldwell)

  • Caldwell, NJ

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

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Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. The operational model for our Private Cloud solutions are based on three RUN domains: Technical, Services and Operations. The Technical Lead is responsible for the Technical domain of one or more Private Cloud solutions during the RUN phase. It is a key role that guarantees the technical integrity and the end-to-end performance of the platform.. This covers the following responsibilities:. guarantee the technical integrity of the platform(s),. maintain the necessary performance levels of the platform(s),. provide the necessary support to the L2 Support central teams during a complex incident or crisis,. provide the necessary support through the validation and technical coordination of the execution of complex changes, with the participation on the Change Advisory Board when necessary. manage the regular performance evaluations and audits of the platform,. be responsible for the maintenance and evolution of the alarm levels required to cover the proactive maintenance of the service,. propose and implement industrialization and automatization measures to improve the operational efficiency and profitability,. identify the release management requirements for the maintenance of the platform, being the Customer's Technical Referent in contact with our Support and Engineering teams,. make the technical decisions, in coordination with our Capacity Manager, required to meet the organic platform growth,. develop Provisioning Best Practices to guarantee the consistency, scalability and performance of the platform,. be the Privileged Contact for our Architecture and Engineering teams for the technical discussions linked to the evolutions and extensions to the Customer service,. report to the Head of Service Delivery in charge of the Customer service,. maintain up-to-date the platform technical documentation. Oversee security patching programs. Act as liaison (point of contact) between the customer and Orange on service improvements plans

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