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NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Hospital Concierge.

In this role, the successful candidate Position Summary:Support the patient care activities of the nursing unit through maintenance of patient records, supplies, and the environment; coordinates activities with unit staff and other departments; demonstrates clear, concise, accurate and timely communications with members of the health care team, patients families and visitors; incorporates NYU Core Values in all aspects of job performance.

Job Responsibilities:

* Assists in maintaining a safe environment for patients and staff by serving screening for unauthorized individuals and notifying the appropriate personnel.
* Demonstrates culture competency in interpersonal behaviors. Demonstrates an awareness of the needs and behaviors of specific patient age groups.
* Completes discharges, transfers and expirations into the electronic medical record (EMR=ICIS) in a timely, accurate manner.
* Maintain the flow of computerized and paper documents. Ensures all forms and documents are organized.
* Supports the patient care activities on the nursing unit by maintaining unit orderliness, adequacy of supplies and other resources necessary for patient flow.
* Facilitates communication among unit staff, patients, families, visitors and members of the health care team. Present a positive image at all times while providing information and/or forwarding inquiries to appropriates staff.
* Demonstrates respect for patient confidentiality, privacy, dignity, and rights.
* Demonstrates accountability for supplies, equipment, and environmental support.
* Assists in data entry every 4 hours for Nstaffing , census daily data collection (NASH).
* Assists in the collection of data for the units Quality and Performance Improvement Program, that includes Patient Satisfaction and other measures.
* Assists in the orientation of new unit clerks.
* Recognizes own limitations and requests assistance when needed.
* Discusses educational concerns and goals with the Nurse Manager or appropriate leadership.
* Seeks learning resources for identified learning needs.
* Participates in unit meetings and conferences.
* Completes annual mandatory education requirements for patient unit clerks.
* Functions as a respectful member of the health care team.
* Receives packages, mail, flowers and arranges for their prompt delivery.
* Maintains the confidentiality of all patients as well as other medical center related information.
* Responds immediately as directed to potential and actual emergency situations.
* Utilizes hospital communications and devices appropriately, i.e., computer work stations, phone system, paging system.
* Reports to and maintains communications with nurse manager, nursing leadership or charge nurse.
* Responds promptly to patient call lights, patient and family requests for assistance. Responds promptly to requests by members of the healthcare team including RNs, MDs and other interdisciplinary team members.
* Provides the link for effective communication within the nursing unit and other departments.
* Demonstrates knowledge of the organizations Core Values and incorporates them into the performance of responsibilities.

Minimum Qualifications:

To qualify you must have a Minimum Qualifications:Education: High school diploma or the equivalent.Competence: Computer literacy including but not limited to keyboard facility, data entry, use of hospital intranet;Evidence of excellent interpersonal skills, effective communication skills, and creative problem solving.

Preferred Qualifications:

Preferred Qualifications:Experience: clerical, customer service, communcations-related experience desirable. English as primary language; other languages desirable.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal \"EEO is the law\" poster or visit for more information. To view the Pay Transparency Notice, please click here.

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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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