• Loews Hotels
  • Philadelphia , PA
  • Non-Executive Management
  • Full-Time
  • 1103 Market St

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Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

This position is responsible for the overall management of in-room-dining, to include: staffing, training, scheduling employees, planning and coordinating all in-room-dining activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest's expectations and hotel standards and is delivered in a friendly and professional manner.

Job Specifics


* Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

* Provides in-room-dining coverage as needed

* Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary

* Organizes department through the creation of checklists and centralizing information and supplies

* Staffs in-room-dining for staff and management based on the information and needs as presented and defined by the Executive Management

* Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales

* Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

* Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required

* Directs staff towards the goals of the Loews Corporation as defined by management

* Ensures proper handling of guest checks and payment transactions

* Intercedes and/or fills in for employees should need occur

* Trains or supervises the training of all department employees

* Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

* Is polite, friendly, and helpful to the guests, management and fellow employees

* Attends all appropriate hotel meetings and training sessions

* Maintains cleanliness and excellent condition of equipment and work area

* Executes emergency procedures in accordance with hotel standards

* Complies with safety regulations and procedures

* Complies with hotel policies and rules

* Recycles whenever possible

* Remains current with hotel information and changes

* Complies with hotel uniform and grooming standards

* Other duties as assigned
Associated topics: assistant manager, associate manager, director, lead, leader, major gift officer, manager, supervise, supervisor, retail management

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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