Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer:
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today!
Working in assigned territory in the Jersey City, NJ area, is responsible for the overall remedial and scheduled service support of Lexmark KEY/MPS & traditional Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
Respond to dispatched service calls in assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule calls to manage SLA requirements across assigned activities
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Train Customer on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
Manage local part inventory, if available, and ensure accurate tracking of inventory levels and transactions.
Present a positive image through proper attire, communication skills and personal grooming.
Assumes other special activities, responsibilities, and special projects from time to time as directed.
EXPERIENCE AND SKILLS:
1-3 years in field service or customer break/fix support
Strong electro-mechanical aptitude
Experience in servicing printers, hard copy devices, or imaging products an asset
Excellent driving record
Valid drivers license
Reliable transportation required
Sound administrative skills
Ability to properly lift 60 pounds or less frequently
Microsoft apps experience
Excellent communication skills, written and verbal.
Customer service orientation
Ability to learn quickly
High school diploma or GED
Associates degree or technical college an asset
**This is a work from home position with travel to customer sites.