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About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer:

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!


    Responsibilities

    Working in assigned territory in the Jersey City, NJ area, is responsible for the overall remedial and scheduled service support of Lexmark KEY/MPS & traditional Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

    RESPONSIBILITIES:

  • Respond to dispatched service calls in assigned territory within Customer SLA commitments
  • Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
  • Effectively schedule calls to manage SLA requirements across assigned activities
  • Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
  • Assist customer with any reported issues or questions on Lexmark product(s) or offerings
  • Train Customer on appropriate usage of Lexmark product & features
  • Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
  • Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
  • Manage local part inventory, if available, and ensure accurate tracking of inventory levels and transactions.
  • Present a positive image through proper attire, communication skills and personal grooming.
  • ADDITIONAL RESPONSIBILITIES:

    Assumes other special activities, responsibilities, and special projects from time to time as directed.

    EXPERIENCE AND SKILLS:

  • 1-3 years in field service or customer break/fix support
  • Strong electro-mechanical aptitude
  • Experience in servicing printers, hard copy devices, or imaging products an asset
  • Excellent driving record
  • Valid drivers license
  • Reliable transportation required
  • Sound administrative skills
  • Ability to properly lift 60 pounds or less frequently
  • Microsoft apps experience
  • PERSONAL CHARACTERISTICS:

  • Excellent communication skills, written and verbal.
  • Customer service orientation
  • Positive attitude
  • Ability to learn quickly
  • EDUCATION:

  • High school diploma or GED
  • Associates degree or technical college an asset
  • **This is a work from home position with travel to customer sites.



    Associated topics: automotive, breakdown, equipment, maintenance, maintenance mechanic, millwright, repair, service technician, troubleshoot, upgrade

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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