Payroll Implementation Advisor - Workforce Ready

  • Kronos
  • Full-Time



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Description:

The Implementation Advisor is a key member of the Services Delivery Team. Successful Advisors will: provide mentorship and technical assistance to Workforce Ready (WFR) consultants, create advanced enablement materials that support a consistent delivery methodology and processes, and actively engage in complex system configuration and integration projects to drive quick resolution, increase customer satisfaction, and expand consultant s knowledge and problem solving skills.
Specific duties include:
Identifying the need for, and creating technical documentation and job aids to support a consistent approach to configuring customer solutions
Providing technical applications support to internal consultants in an effort to optimize solutions while imparting on the job training
Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Development of enhancement sessions to support training and materials delivered by Kronos Educations Services, post release of new features and functionality
On a consultative basis, analyzes customer configurations and thinks out of the box to resolve issues. These may or may not include active involvement in customer conversations to solve escalated issues
Takes into account third party integrations and networking requirements.
Research application questions, assist with setting up testing scenarios and provide testing support to the customer team
Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations
Provide significant transfer of Kronos product knowledge to Kronos customers

Qualifications

5+ years of work experience in a SaaS environment
2 years of experience implementing Workforce Ready (WFR) solutions, specifically Payroll is required
Bachelor's Degree preferred
Consulting / customer interface experience required
Broad knowledge of labor management, HR / Payroll, ERP, Time and Labor or similar domain product/systems preferred
Solid interpersonal skills to interface with co-workers and customers
Ability to manage specific tasks to completion with minimal direction
Ability to collaborate with clients, identifies engagement follow-on opportunities, and have strong desire to excel


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.