The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest s stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities.
Provide exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services. Proactively engage callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller s interests. Guide potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales. Accurately record guest information in the ResortSuite hospitality computer system. Successfully cross-sells additional, appropriate Kripalu offerings to the caller. Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock. Answers phones in a polite and knowledgeable manner, answering caller s questions fully and clearly. Provide follow up with guests and potential guests as needed. Assists with other registrations and housing requests as assigned.
Possesses strong core ethics, integrity, and values consistent with Kripalu s organizational principles. Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. Demonstrates the knowledge and abilities necessary to perform required job elements to established standards. Learns and adapts quickly in new situations resulting in successful performance. Accepts responsibility for own actions. Embraces experiences as learning opportunities.
ESSENTIAL SKILLS AND EXPERIENCE:
High School diploma or equivalent. 1-2 years customer service/sales experience. Knowledge about Kripalu and the surrounding area. Experience with phone service. Strong customer service skills. Professional & reliable. Proficient with Microsoft office, specifically Outlook, Excel and Word. Ability to learn new computer software applications.
We are seeking a variety of shifts. Occassional holiday coverage required. Associated topics: cajera, courtesy, courtesy clerk, deliver, retail associate, retail sales, retail sales associate, retail sales consultant, seller, store associate
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.