Insurance Auto Auctions is searching for a Customer Service Representative to join the team at our facility in Ashland, VA.
Founded in 1982, Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions. We have exclusive focus on the automotive total-loss industry and over 150 corporate owned facilities across the United States and Canada. We provide Sellers and Buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles.
Responsibilities include (but are not limited to the following):
Provide a variety of customer support services through the mail, telephone, and direct personal contact.
Process orders and assignments.
Enter data into computer system.
Reference pricing and delivery information.
Respond to customer questions, complaints and requests.
Set up new records and maintain existing records.
Perform word processing assignments, filing and related clerical duties.
Process all necessary paperwork in preparation for auction day, securing necessary approvals.
Follow well-established procedures and under close direction of supervisor.
May process automobile titles.
Assist with other office functions as needed.
Able to communicate effectively with customers
Ability to function well as part of a team
Basic computer skills
Time management skills
Ability to work independently
Clear communication skills
Professional and clean appearance
High School diploma or equivalent experience preferred.
0-2 years previous work experience.
In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
IAA is a drug-free workplace. EOE
Associated topics: agente de servicio al cliente, call center associate, clerk, client service, customer care specialist, product support, representative, service representative, technical support, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.