Ambassador - Line & Ramp - Jet Aviation (Caldwell)

  • Caldwell, NJ

Employment Type

: Full-Time

Industry

: Aviation



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Jet Aviation is seekingpersonable andprofessional candidates to join our Line Service team based at our FBO at the Teterboro Airport. This is an opportunity to earn well, receive some of the best benefits in the country and probably most importantly - feel valued and have real opportunities to progress your career. The team at TEBhas been working together for many years and they are proud to have a family like atmosphere at the facility everyone works together as a team to get the job done. Its a great place to work!

Who we are:

Jet Aviation was established in 1967 in Basel, Switzerland and over the decades has become one of the leading service providers in the global corporate aviation industry. From our more than 20 facilities in the U.S., Europe, Middle East and Asia we take pride in offering a globally consistent world class service to our customers.

The ambassador role is critical to ensure that we provide the 5 star service our customers deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Greeting aircraft by welcoming and escorting passengers and/or crew upon arrival or prior to departure to the FBO and serving as liaison for service requests, internal department assistance and /or staff member needs. The Ambassador must ensure that customers are taken care of either at the FBO and/or outdoors on the ramp and street side during varying weather conditions.

The Jet Aviation Ambassador will receive some basic FBO customer service training in order to understand the scope of the front desks duties and responsibilities. This individual must also have a basic knowledge of the workings of customer service as well as of the myriad of services the Company provides.

Responsible for acquiring an in-depth knowledge and understanding of Jet Aviations history, lines of business, affiliates and sister companies along with their service offerings.

Responsible for achieving a thorough knowledge of the immediate geographic area in which the FBO is located as well as a superior knowledge of the city and region-at-large. This information should include restaurants, hotels, sightseeing opportunities, current entertainment and special event referrals and information.

The Jet Aviation Ambassador will be trained in the art of providing proactive, efficient and polished concierge service and the proper greeting of customers, escorting of customers during arrival and departure on and off the ramp.

MINIMUM REQUIREMENTS OF EDUCATION and/or EXPERIENCE:

The Jet Aviation Ambassador should represent a polished Jet Aviation Colleague, espousing all the virtues set-forth by the culture and everything that is Jet Aviation.

The Jet Aviation Ambassador needs to be resourceful. They do not need to know everything, but know how to acquire information.

May be required by management to travel for certain special events.

Minimum of an Associates Degree in hospitality, tourism or related field or 2-3 yrs of qualifying experience and/or a combination of both.

Must have strong interpersonal skills and be able to interact with customers, visitors and business acquaintances

Employees work a 40 hour working week and we require total flexibility for weekends and Bank Holidays.

This is a unique opportunity to join the Jet Aviation family and progress your long term career with us.

We look forward to hearing from you.




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