Customer Engineer (Caldwell)

  • Caldwell, NJ

Employment Type

: Full-Time

Industry

: Miscellaneous



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Job Description:

The ideal candidate will be someone who can provide in-person/face-to-face and/or remote end user Windows PC support services at our Enterprise Customers site. Supported services include, software break-fix/remediation, Installation, Move, Add, & Change on end user hardware and software. Experience supporting the entire lifecycle of the EUC/PC environment would be beneficial.

Technical Skills:

  • Windows 7/10
  • MS Office 365
  • AD
  • SCCM
  • Client Tools (Encryption, Anti-Virus)
  • Knowledge of enterprise networking and printing
  • Process Skills:

  • Excellent Customer facing skills
  • Experience using ticket tools including responding to priorities, timely and relevant updates, use of ticket status (e.g. pend states), prompt closure
  • PC Imaging / End User Data Back-up
  • Additional skills include:

  • Working technical knowledge of standard Windows operating systems and Commercial Off-the-Shelf (COTS) software to allow for resolution of software application issues or full rebuild of the PC (image, applications & client data)
  • Using client specific documentation provided by client
  • Resolution of issues with client specific applications using clientprovided Knowledge Base articles
  • Evaluates unique circumstances and makes recommendations
  • Experience and understanding of ticketing systems (e.g. Service Manager, Service Now, etc)
  • Knowledge Skills:

  • Provides End User Windows PC support services at a customer site. These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance. Tasks performed are incident or service request driven by a standard service level agreement.



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