Assistant Director - HHS Resorts & Hospitality (Williamsburg, VA)
Hospital Housekeeping Systems
Hospitality - Lodging/Resort/Travel
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Resorts and Hospitality Management Opportunity Available HHS: THE NATION'S LEADING BOUTIQUE HEALTHCARE SUPPORT SERVICE PROVIDER At HHS (formerly Hospital Housekeeping Systems), we are committed to providing our hospital partners with the highest quality service and hospitality in the industry. We have grown from our start as an environmental services (EVS), or housekeeping, provider serving one hospital partner in Texas, in 1975, to a company serving more than 500 partners and employing 16,000 team members nationwide. Our approach to environmental services management is customer-focused and performance-driven. We have grown primarily by reference, and we are proud of where this steady growth has lead us. Today, we provide best-in-class housekeeping, culinary, patient flow, linen utilization management, facilities management, and clinical engineering services to a wide range of hospital/healthcare and vacation rental/resort providers. HHS Resort Housekeeping Our approach to housekeeping services is guest-focused and performance driven. We have meticulously engineered our programs and policies to ensure exceptional cleaning results and maximum operational efficiency and we pride ourselves on the ability to tailor our systems to meet the unique needs and challenges of each individual partner we serve. HHS Hospitality Services: Providing meticulously designed and detailed turn-key operational programs for resorts and timeshares to ensure an inviting environment for guests. Our People: Over the past 40+ years, we have meticulously engineered our programs and policies to ensure exceptional quality results and maximum operational efficiency, and we pride ourselves on the ability to tailor our systems to meet the unique needs and challenges of each individual partner we serve. Take a hospitality-focused approach to everything they do Have a positive and proactive attitude Be engaged with resort leaders and behave as a member of their team Strive to motivate and encourage team members each and every day Strive to embody our company-wide commitment to service excellence Identify potential problems and address them head on Lead by example; we do \"above and beyond\" every single day ASSISTANT DIRECTOR OF HOUSEKEEPING This role reports to the of Director of the facility; Responsibilities include, but not limited to: Performs, oversees & sets standards for all Housekeeping functions. Maintains, improves staff morale and engagement Enforces HHS uniform guidelines, policy and procedures Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals Maintains Resort Facilities and guest units to the highest standards of cleanliness Assures all units are inspected for cleanliness prior to releasing for occupancy Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in Establishes and maintains excellent vendor relationships Receive and respond to guest housekeeping complaints in person and in writing as needed Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations Oversees pertinent flow of information between all departments as needed Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members Interviews and helps facilitate hiring of new employees when needed Document, discipline and assist in the termination of employees when needed Utilize excel, Microsoft word and Google programs to more efficiently utilize time Insures welcome and certification programs are in place for new team members Flexible schedule availability required, to include working weekends and holidays Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department Understands and enforces all Safety & Security policies Position is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality Division Other duties as assigned Relocation is required Desired Requirements Our ideal candidate will have a strong background in management with focus on quality, productivity, guest satisfaction, team member's satisfaction and profitability. College degree is preferable or equivalent work experience 2 plus years managing salaried and hourly employees Position imposes some physical demands. Movement required throughout the resort. 70 % of the time is spent on the floor and around the resort supervising the team's performance Position also requires standing for periods of time. Must be able to lift or carry objects up to 50 lbs. Demonstrates effective oral and written communication skills Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division Ability to work on computer systems to include Excel, PPT and Microsoft Word. Ability to be flexible with work schedule including nights, weekends and holidays Meticulous attention to detail, motivational skills, telephone etiquette and general office skills. Ability to communicate in other languages is an asset Demonstrated ability to manage conflict / resolution, stress and time management Able to work with cleaning chemicals Excellent customer service recovery and high sense of urgency Effective judgement and decision-making ability Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities Effective collaborative skills; performing comfortably in group settings Reports to the Director of Housekeeping Relocation is requiredSDL2017 Associated topics: after school, branch, camp, coordinator, leader, lifeguard, residential, ride attendant, summer camp, unit
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.