NEX is part of CME Group, the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com. MARKETS OVERVIEW: EBS operates within Markets, helping clients access liquidity and execute efficiently. We operate at the heart of the fixed income global markets providing electronic trading technology and services. We offer access to multiple execution options, valuable liquidity from diverse sources and help execute transactions efficiently. Our financial technology, platforms and products are continuously evolving to meet the needs of a globally diverse community of professional traders who depend upon our services. ROLE SUMMARY: We are looking for someone to join the Network Operations team that provides 24/7 monitoring, support & escalation for NEX's global back-office, production, trading & broking service infrastructure. The individual will be responsible for troubleshooting and resolving network related problems, assisting the shift manger with the day-to-day activities for the Tier 1 and Tier 2 NOC technicians (Network Operators L2, Network Engineers, and Linux Administrators). The individual will also be responsible coordinating activities with our global partners of Field Service Engineers suppliers, and our Telco suppliers globally. This position involves shift work at our Parsippany NJ location and occasionally Edison, NJ. This role requires a great deal of dedication to meeting planned timelines and analytical skills to swiftly resolve issues. POSITION: GTCC Team Lead DEPARTMENT: Global Technology Command Center (GTCC) REPORTING TO: GTCC Manager DIRECT REPORTS: N/A LOCATION: Parsippany, NJ WORKING HOURS: Thursday Sunday, 7pm 7am VACANCY TYPE: Permanent KEY ACCOUNTABILITIES: Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment Respond to events from the monitoring tools, with the goal of restoration of service Troubleshoot and resolve WAN and LAN related issues using MPLS, BGP, EIGRP, IS-IS, and OSPF routing protocols Assist shift manager with supervision and oversight of the Network Operators, 2nd Level Network Engineers, and Linux System and Application Administrators Coordinate break-fix and outage remediation activities with our global partners of Field Service Engineers suppliers, and our Telco suppliers globally Prepare and publish a variety of daily status reports of various levels of the organization. Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary Liaise with a various internal stakeholders and business partners, including Customer Support, Regional Operations, Engineering, Development and QA Provide first point of contact support; used as a hub to escalate & communicate to other technical groups/management
PERSON SPECIFICATION: SKILLS: Knowledge and experience with technology infrastructure monitoring and management tools Experience using Client OpenView (NNM & Operations), Big Brother, Netcool or similar event monitoring tools Knowledge of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall Strong knowledge and experience troubleshooting WAN and LAN related issues; MPLS, T1, T3, DS3, BGP, EIGRP, ISIS, MetroE, OSPF Experience using Help Desk/Trouble-Ticket software, such as ServiceNow, Client ServiceDesk or Remedy Intermediate understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall Prior alert escalation experience, including paging; conferencing; e-mails; cell/home calling Prior Network Operations or related Computer Operations experience Experience with fault management, escalation and Customer engagement Experience dealing with service providers and vendors Cisco CCNA or higher certification preferred Exceptional technical and non-technical communication skills (written and verbal) Provide status updates to management and turnover reporting to other shifts & departments Write incidents reports & keep a timeline of events during outage periods Reasonably flexible with work schedule: o Ability to work nights, weekends and holidays o Ability to cover other shifts during holidays; staffing shortages; emergency cases Give guidance and training to junior members of the team Ability to prioritize workload Ability to work autonomously as well as part of a team Demonstrate a calm demeanour and retain composure in fast-paced environment
KNOWLEDGE: Bachelor Degree in Technical discipline or 4 years of equivalent work experience Current CCNA or CCNP/DP certification or equivalent experience EXPERIENCE: Minimum 4 years of Team Leading or Management experience in a technical support environment 2+ years of experience working on trading system environments SPECIAL JOB REQUIREMENTS: Ability to work weekends. Ability to provide coverage when need weekdays and overnight All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.