This position supports our northern facilities (Bangor and north), with an office in the Bangor area. This is a new position as we add to our growing Admissions team. You will have a lot of impact on the success for our facilities and a great support for new Residents.
As part of a strong multi-facility team, our Admissions and Community Relations Liaison is gathering, recording and distributing Resident/Patient information as it relates to Referrals and/or Admissions to First Atlantic northern facilities. Positively contribute to the philosophy and goals of the organization i.e. mission, values and a person-centered approach. Reports to our Admissions Liaison/Operations Leadership.
Essential Job Functions:
* Establish excellent relationships with referral sources and community members. * Clinical review of potential admissions and contact with patient/family to prepare them for admission. * Expedites flow of admissions through timely decision making and collaboration with all involved parties as necessary. * Obtain verification or authorization of payment source(s) * Document referrals and outcomes of each potential referral * Maintain Admission Log * Understand the impact of reimbursement for various payer sources including, but not limited to, Medicare, MaineCare and Managed Care. * Maintain daily census and mix goals per facility budget. * Produce required reports, summaries and recommendations. * Make regular visits to area hospitals to inquire about referrals and build relationships, as needed * Communicate admission information to facilities in a timely manner. * Effective and timely collection of clinical data relevant to the patient/resident's care, MDS completion and care plan development. * Obtains precertification from insurance companies, as needed * Promote excellent customer service skills and role-model consistently. * Collaborate with COO regarding written policies and procedures associated with admissions and associated functions. * Represent the northern facilities at vendor fairs, expos and functions related to marketing and sales activities. * Maintain excellent working relationships with all internal and external colleagues.
Skills and Abilities
* Excellence in your work is a priority * Excellent typing skills and be proficient E-mail, Calendars, and Microsoft Office Software. * Understanding of functions and use of office equipment (including computer, fax, copier, printer,
postage machine, and phone system, etc.) * High level Customer Service skills. * Flexible and a strong prioritization skills. * Able to deal tactfully with personnel, residents, family members, visitors, and the general public. * Able and willing to work harmoniously with professional and non-professional personnel. * Must be willing to seek out new methods and principals and incorporate them into our processes
* High school diploma or equivalent * Experience in healthcare preferable. * Must be able to write the English language in a legible and understandable manner.
Associated topics: academic assistance, admission representative, enrollment, public safety officer, recruitment, safety officer iv, schedule, security officer, student affairs coordinator, transfer