This is an exciting new role within the Americas Regional Finance team which will be responsible for researching and gaining a thorough understanding of all of the various payments options and technologies available currently and coming in the market, and ensuring that we optimize our payment offerings and technology for ourselves, our clients and our partners while maximizing both cost savings and profit opportunities.
As technology plays an increasing role in how we transact with our clients, we are looking for someone who can be the driver for making the process as friction-less as possible which will enhance the end customer experience.
Experience and familiarity with as many of the following payments areas as possible will be considered a strong plus:
Company-branded private credit cards
Loyalty program points and equivalent currencies
Cryptocurrencies (bitcoin, etc.)
PCI/GDPR and other data privacy and security initiatives
Mobile payments solutions
Federal and state payments laws and regulations
Deferred payment options
To be successful in this role you will have previous experience in payments and/or payments technologies. You will be required to develop a strong understanding of both our Leisure and Corporate businesses as well as our shared support services across the Americas. This will allow you to identify new payment offerings and cost reduction opportunities. You will be an excellent communicator, both verbally and in writing as there will be a need to interact and advise senior business leaders across business lines and geographies.
As this is a new role, the position offers the opportunity to define the role. However, there will be a consistent focus on delivery of tangible results.
Within the first 3 months, you will be advising business leaders and within Finance on all areas of payment processing and payments receiving. This will include but not limited to:-
Current regulation changes and therefore, the impact of PSD2 and SCA for clients and the companys payments made by purchasing cards
Work collectively with the key business leaders and vendors to deliver a payment offering to replace ECA (internally developed Electronic Customer Acceptance of Terms and Conditions and payments portal)
Queries on merchant agreements and payment gateways
Within the first 6 months you will be:
Building relationships with key vendors across Americas for Banking, Acquiring, Card payment providers and Payment Gateways and actively drive initiatives and projects
Taking ownership of the contracts and commercial agreements
Identifying commercial opportunities within existing agreements e.g. increasing card payments to increase rebates across the business, reduce merchant fee costs, investigate the possibility of consolidating payment gateways
3. Systems & Documentation
Within the first 9 months, you will be:
Documenting and mapping out the full end to end workflow for all our types of payments made and payments received for all brands and countries within the region
Responsible for educating and sharing learnings to wider finance team on key areas of focus
Communicate with business leaders and obtain their buy in and timescales on initiatives and projects
Banking or payments experience
Strong customer services skills
Self-motivated with strong planning and coordination skills, with the ability to hit hard deadlines
Confident in challenging senior business leaders and peers within Finance.
Ability to initiate change and ensure timely delivery of such change
Excellent Communication skills, providing transparency, clarity and bringing simplicity to complex issues
Ability to attain support and buy in from peers
A strong focus on improving efficiency in all aspects of payments