What it means to work at Fedcap The Fedcap Group is a family of companies that provides programs and services that changes the lives of persons with barriers. We help individuals move toward independence as valued members of their communities and in the workplace. Fedcap was one of the first vocational rehabilitation programs for the physically disabled in the United States and has broadened its services to address many more people who are marginalized. An organization started in 1935 by three World War I veterans who came home from war and could not find work because of their injuries, has become a vibrant organization where the opportunities are endless. Fedcap employees take pride in their work and enrich the lives of others. We are each a part of a team that makes a difference every day and provides the \"Power of Possible.\" Purpose of the Position: Administrative Assistant/Time Keepers provide exceptional customer service to participants and others who visit BTC Opportunity Centers. They also play a pivotal role in managing the participant flow each day and capturing participant attendance. Essential Functions * Upholds all agency policies and expectations in performing their job. * Warmly greets every visitor to their Opportunity Center. * Runs reports through funder database and uses data to plan daily tasks. * Warmly answers and directs calls. * Schedules participants for appointments with Learning to Work staff. * Conducts calls to program participants to remind them of orientation and other appointments. * Collects and time stamps documentation provided by program participants. * Mails outreach letters to program participants who have missed activities. * Marks participant attendance for internal and external activities. * Identifies and orders needed office supplies. * Ensures the reception area is covered at all times. * Ensures phones are answered at all times. * Represents Fedcap and Learning to Work with all stakeholders and in the community in a positive and professional manner. Knowledge, Skills and Abilities * Ability to effectively multi-task multiple administrative functions while effectively prioritizing tasks. * Skilled in Microsoft Office Suite. * Ability to manage high volume calls and requests with exceptional attention to detail. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. * High school diploma, GED or equivalent education and/or experience. * Demonstrated track record for providing exceptional customer service. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.