Director of Residential Services Clark's Manor


: $105,360.00 - $158,170.00 /year *

Employment Type

: Full-Time


: Executive Management

Clark's Manor is a supportive, therapeutic, home-like setting for adults with chronic mental illness.

Set back in a serene, quiet, suburban neighborhood, this beautiful and comfortable residence is a home away from home.

Clarks' Manor is a private-pay program for 8-10 men and women between the ages of 22-50.

POSITION SUMMARY: This position has the overall administrative, supervisory, case management coordination, and oversight for the 24/7 operations of Clark's Manor, a residential milieu program for residents with chronic behavioral health needs. This position assumes a leadership role in the promotion and design of project concepts and implementation of program goals.


  • Manages the care of residents, program design, and total operation of the Clark's Manor behavioral health residential program
  • Develops and implements policy and procedures as appropriate to foster a residential therapeutic milieu
  • Oversees, implements, and coordinates residents' program plans and activities in the residence and out in the community, including but not limited to work and volunteer opportunities and other forms of community engagement
  • Coordinates consultative services and outside resources for residents, including but not limited to counseling, therapies, supportive living, etc.
  • Evaluates clinical information, including but not limited to assessments based on evidence-based practices, to develop program(s) for specific target groups and designs/modifies program models; develops plans to implement models to meet target group needs
  • Reviews and assesses all medical and psychiatric needs of potential residents and coordinates treatment plan with Clark's Manor team and Director, Medical Services
  • Collaborates with the Vice President to insure Stakeholder satisfaction and to ascertain the interest of new programming in behavioral health outside of current programming
  • Evaluates residence and adjunctive services to determine their fit to resident needs and expected model in partnership with the Vice President
  • Works with interdisciplinary team members, including but not limited to marketing, clinical, behavioral health, and others to maximize proactive resident-centered programs
  • Maintains involvement with parent, family, and other groups fostering supported independent living through a variety of face-to-face and other communication methodologies; meets with families and residents when necessary to discuss services and expectations, identify any other services/resources needed, and update on any changes in treatment and transitional progress
  • Provides staff training in evidence-based treatment model and methods and ensures staff comply with all other training requirements, including but not limited to training in psychological evaluations (mental status exams) and medical assessments (medical administration and wound care application and practice)
  • Facilitates crisis management situations as appropriate, utilizing agency-trained protocols and available resources including but not limited to mobile crisis services
  • Coordinates program quality assurance functions with division quality improvement staff to ensure program outcomes are achieved
  • Monitors compliance with all licensure, certification, and other standards required for the program now and as it expands
  • Conducts evaluations of incidents and fact-findings as required to take employment action and / or improve program operations and outcomes
  • Develops and implements plans of correction regarding licensure, certifications, and other monitoring reports
  • Works cooperatively with outside agencies to ensure quality of care for each person as defined in each resident's care plan
  • Develops and nurtures contacts with key government agencies, community-based housing authorities, community and customer contacts, and financial institutions
  • Develops appropriate marketing and communication strategies and works with the Vice President to carry out goals of program expansion and operational excellence
  • Coordinates and follows through on all special projects regarding the marketing of this residential milieu program for residents with chronic behavioral health needs
  • In coordination with service area Finance staff, assumes primary budgetary and financial management responsibilities for the core program and service components of all programs
  • Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
  • Oversees vendor selection and management for services, supplies, and resources including but not limited to employee work and volunteer services and other operational support needs for the program to create and sustain a program that meets or exceeds budgetary and quality expectations
  • Conducts general information meetings with residents, family members, community members, community partners, partners for business development and others as appropriate
  • Participates as a key member of the Vice President's management team
  • Performs cardiopulmonary resuscitation (CPR), crisis intervention and medication administration using agency-trained protocols
  • Performs other duties as assigned
IMMEDIATE SUPERVISOR: Vice President DIRECT REPORTS: Care Managers, House Managers, Milieu Counselors CONTACTS: Families of residents, residents, Elwyn staff, state and federal government agencies, community agencies, physicians, medical community, vendors, and media, community based housing authorities, and financial institutions EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:
  • Master's degree in counseling, rehabilitation education, social work, or psychology or a related human service field
  • Previous experience in a healthcare setting preferred
  • Minimum five (5) years supervisory and fiscal management experience in behavioral health
  • Knowledge and experience in clinical & residential program design and evaluation for behavioral health populations
  • Demonstrated ability to work effectively as part of a team
  • Must be cardiopulmonary resuscitation (CPR) certified and skilled in crisis intervention and medication administration using agency-trained protocols and must be able to perform CPR and crisis intervention using agency-trained protocols
  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
  • Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
  • Demonstrated strong attention to detail
  • Demonstrated strong time management and organizational skills
  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
  • Knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) desired
  • Previous experience working within and managing a unionized workforce preferred
  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law. #ca #zr1

Associated topics: administrative assistant, beverage, chief operations officer, document, facilities, front office, food, operational support, operations director, staff * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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