• Einstein Healthcare Network
  • Philadelphia , PA
  • Miscellaneous
  • Full-Time
  • 1103 Market St

In this role you will be responsible for:Providing professional coaching and consultation to influence hospital and practice leaders, directing care providers and other employees to deliver excellent patient experiencesDemonstrating expertise to evaluate employee competency and support the hardwiring of standardized processes, behaviors, and initiatives related to the exceptional patient experienceCollaborating with unit, physician practice or department leaders to develop and monitor improvement and accountability plansInfluencing accountability by validating behaviors, contributing to performance reviews, producing patient experience reports and developing improvement plans with staffLeading by example through consistently role modeling the Standards of BehaviorWorking closely with the senior Patient Experience leader at assigned campuses or entities to ensure that we are effectively meeting stakeholder needs while striving for consistency and leveraging work products of the Patient Experience teamProviding the essential feedback senior leaders need to understand the state of current site practices and initiativesConducting engaging training classes and meetings as needed in support of key initiativesParticipating in the development and implementation of projects related to system-wide patient/customer experience initiatives (i.e. education, patient/ family councils, experience design, patient voice technology solutions, etc.)Ability to flex hours to provide some training and coaching for staff working night and weekend shiftsPerforming related duties, as requiredIf you possess the following qualifications, please apply immediately:Bachelors degree in Social Science, Organizational Development, Business Management, Nursing or related clinical field requiredMasters degree in healthcare or business related field preferredMinimum of 3 years of experience in corporate training or organizational development (coaching, consulting, etc.) required3 or more years of experience working in a clinical setting (nursing, ancillary therapy, social work, etc.) preferredRN License, LCSW, or other clinical licensure preferredCertified Patient Experience Professional, preferredStrong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership requiredExcellent communication skills (verbal and written) with a proven track record of effectively presenting information to multiple levels of the organization requiredFlexibility and adaptability to change, with ability to function in a highly independent manner due to remote location from central headquarters requiredAbility to lead, organize and work on multiple initiatives/projects without compromising work requiredDemonstrated history of leading strong improvement results in patient experience preferredStrong knowledge of Patient Experience best practices, and how to best integrate with clinical care preferredSolid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process preferredExperience working in a Studer Group client organization preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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