• ECFMG
  • Philadelphia , PA
  • Bilingual/Interpretation/Translation
  • Full-Time
  • 1103 Market St

ECFMG is seeking a Bilingual Certification Specialist in the Philadelphia, PA office.

The primary responsibility of the Bilingual Certification Specialist is to perform activities in support of ECFMG's Program of Certification, including management of user accounts for the Certification Verification Service(CVS), reviewing and evaluating a large volume of medical credentials, processing requests for account establishment, managing applicant identity, and processing requests for USMLE related services, including examination registration. The Bilingual Certification Specialist will assist the Certification and Examination Support Services Department along with other departments with translations and communications in a language other than English, including contact with medical school and other institution officials. The Bilingual Certification Specialist will occasionally communicate with applicants and medical schools.

DUTIES:

Ensures the Provision of Excellent Service

* Provides exemplary customer service to both users of CVS and applicants for ECFMG Certification while maintaining a customer-centered approach in all activities.

* Processes work in assigned queues and ensures that work is completed in an accurate and timely manner.

* Communicates with applicants and representatives of institutions with which ECFMG is conducting verifications in a professional and clear manner.

* Translates credentials and written communication to English, as needed.

* Translates documents and written communication from English, as needed.

* Communicates in foreign language written and verbally, including contact with medical school and other institution officials, as needed.

* Communicates in English written and verbally, including contact with medical school and other institution officials, as needed.

* Escalates issues to management as appropriate.

Contributes to an Efficient and Effective Operational Unit by completing work in some, or all, of the following:

* Answering of phone calls and emails from organizations requesting verification of ECFMG Certificates.

* Through an intensive review process of application materials submitted by applicants, determines eligibility of individuals for ECFMG Certification and for USMLE registration. This process includes:

* The prima facie review of credentials using ECFMG's Medical Education Reference Library to determine if the medical credential submitted meets ECFMG requirements (e.g. degree title eligibility, medical school eligibility)

* A working knowledge of ECFMG Certification (e.g. ECFMG Policy on Transfer Credits) and USMLE policies and appropriate application of these policies;

* The comprehensive review of identify forms and forms containing enrollment status of students and graduates, including the re-verification of student enrollment when required

* Issuance of ECFMG Certificates

* Determines acceptability of English translations submitted to ensure that they meet ECFMG's translation requirements.

* Prepares and sends credentials to medical school/institution officials for verification. Ensures that all required information is included in the verification request; this may include research to identify appropriate officials and/or delivery address.

* Upon review of appropriate documentation and in accordance with ECFMG's requirements, processes applicants' requests to change biographic information on their ECFMG accounts

* Processes requests from applicants for USMLE transcripts, USMLE Score Re-Checks and ECFMG Exam and CSA History Charts

* Processes IFOM-related status verification forms for applicants applying to the National Board of Medical Examiners' International Foundations in Medicine (IFOM) exam; interfaces with NBME staff

* As needed, assists the ECFMG Verification Department with:

* Processing follow-up verification requests with schools/institutions that have not responded to previous requests for verification of applicant documents.

* Determining acceptability and authenticity of verification requests returned to ECFMG. This process requires research and evaluation against documents in ECFMG's Medical Education Reference Library.

* Communicating with schools/institutions regarding incomplete or unacceptable verifications.

* Assists in quality assurance processes.

* Assists in training and coaching of temporary and permanent staff.

* Perform other duties as assigned by Supervisor.

SKILLS:

* Commitment to excellent customer service.

* High level of analytical skills in the evaluation of applicant documents, including credentials, applications, and identity documentation.

* Effective oral, written, and interpersonal communications skills.

* Effective time management.

* Ability to meet established deadlines and produce a high volume of work while maintaining accuracy and quality.

* Ability to quickly learn and apply ECMFG policies and procedures as they related to the processing of applicant documents.

* Strong computer skills and adept at managing various computer programs simultaneously.

* Effective organizational skills with the ability to manage multiple responsibilities.

* Ability to interface and communicate with clients and co-workers in a clear and professional manner.

* Spoken and written fluency in a language other than English required, proficiency in other languages helpful.

EXPERIENCE:

* Two years professional experience in the processing of large volumes of educational credentials or similar documents, preferably in college/university or other educational/research institution.

* Proven verbal and written communications skills required.

* Spoken and written fluency in a language other than English required, proficiency in other languages helpful.

EDUCATION & CERTIFICATION:

* Bachelor's Degree or equivalent work experience required.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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