Why We Work at Dun & BradstreetWe are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us! Our Supply & Compliance team is responsible for reimaging our customer experience in ways that differentiate our company from our competitors and transforms how our customers engage with us. We do this in many ways, including listening carefully to our customers' feedback, monitoring 'voice of customer' market trends, engaging in industry events that promote customer experience best practices and building a customer-centric culture within our team. Our end goal is to drive growth and revenue through world-class customer relationship management. Key functions within our team include: Delivery & Technology; Customer Service & Education; Customer Service & Support; Customer StrategyThe Role:The Customer Consultant will be responsible for managing multiple projects with successful enablement, integration of complex S&C solutions and providing support, value-add services to assigned customers.Key Responsibilities:Solution Enablement - Responsible for successful enablement and integration of complex products and solutions.Consult to understand product-specific goals and set expectations for engagementProvide enhanced education around customized use cases and ensure customers understand the ROI, product & application, and can successfully use the toolsCustomize best-demonstrated practices to satisfy specific goals and outcomesProject Management to coordinate additional resources necessary to implement a successful engagement.Communicate the status of activities to customers and internal team members, at all levelsUpdate tracking system with the status of projects/activitiesEscalate issues and ask for help when neededValue Add ServicesProvide services and support to help customers resolve ongoing business challenges and obtain maximum value.Review of established policies, analyses and processes to drive better business outcomes.Support product ROI analysis and value story.Own migration activities to move customers to new/upgraded solutions, ensuring customers can successfully use and get value from the new solution. Pre-Sales Support defined activitiesProvide input to SOW/RFP'sConsult on parameters of trial opportunitiesExecute and own success of trial Feedback Mechanisms to Lines of Business & Sales TeamsProvide input to Lines of Business for product roadmapUser Acceptance Testing for product releases addressing bug fixes & new functionality/processesEngage Sales Team on upsell/cross-sell opportunitiesKey Requirements:BS degree required. Business degree a strong plusIndustry Expertise (3-5 years)Proven Process Mapping Skills and Analytical CompetenciesAbility to effectively communicate to a variety of audiences from C-levels to sales team membersMust be experienced with Microsoft Office and Project Management software tools. (MS Word, Excel, Project, PowerPoint and VISIO preferred).FCPA / Due Diligence is a plusDun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to ...@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.Please note that all Dun & Bradstreet job postings can be found at and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.