WHAT IS THE SMALL BUSINESS/SELF EMPLOYED DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.
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WHAT DOES A TAX EXAMINING CLERK? As a Tax Examining Clerk you will resolve inquiries regarding tax account issues such as tax delinquency, adjust taxpayer accounts and provide information about general Service procedures. In this role, you will analyze and take appropriate actions as identified in the specific position for which you are applying. Your assignments may include communicating with taxpayers and their representatives regarding their accounts on notices issued.
As a Tax Examining Clerk you will:
* Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest. * Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments. * Enter data into automated system to adjust tax, penalty, and/or credit adjustments. * Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses. * Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities. * Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service. * Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at
* Job family (Series)
0592 Tax Examining
Conditions of Employment
* Click \"Print Preview\" to review the entire announcement before applying. * Please refer to \"Other Information.\" * Must be a U.S. Citizen or National * IRS Employees with Career or Career Conditional Appointments * Qualifications
You must meet the following requirements by the cutoff dates listed in this announcement:
GS-4 LEVEL: You must have one (1) year of general experience at a level of difficulty and responsibility equivalent to the GS-3 grade level in the Federal service. General experience for this position includes: progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled;OR You may substitute education for general experience as follows: Two years (2) of education above high school in any field of study (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school);OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.