- Department of the Treasury
1103 Market St
The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
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WHAT DOES AN EDUCATION SERVICES PROJECT MANAGER DO? As an Education Services Project Manager, you will direct Subject Matter Experts (SME) to develop and deliver training products for a Business Unit within the IRS. Edit, revise and provide feedback to SME individuals regarding training materials developed. Create and maintain online delivery systems with above base software such as Articulate, Camtasia, and Audition. Consult with customers at all levels of management to clarify expectations and meet their needs. Advise management of the most appropriate delivery method(s) for each project. Maintain multiple projects and assignments in a fast paced environment. Analyze course feedback to improve training products and delivery.
As an Education Services Project Manager you will:
* Be an expert at applying concepts, practices, and techniques to develop complete training and support courses.
* Present findings through consolidated status reports, oral presentations, memoranda, and other documents as required.
* Analyze, plan, organize, review, revise, evaluate and provide technical direction for on-line (ELMS), virtual (SABA or Skype), classroom (Face-to-Face) or electronic products of performance support systems.
* Provide technical oversight, direction and guidance to team members assigned to a development project and provide to the supervisor on team member performance.
* Analyze previous course evaluations and determine the best methods of presentation for the complete course/module.
* Interpret study results and student performance data to devise/revise education objectives, methods and materials.
* Have expert knowledge of a broad range of performance support tools and use creative techniques to plan and direct the development of a wide range of training products including on-line, virtual, classroom and electronic products.
* Be recognized as a technical expert in the following Training Development Quality Assurance System (TDQAS) standards to analyze, design, development, implementation and evaluation of learning and education programs and issues.
* Be an administrator on the Enterprise Learning Management System (ELMS) and user of above base software.
* Design, develop, review and/or revise TAS technical training materials.
* Use knowledge of technical tax law to review and refine training materials, with a specific advocacy focus.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Occasional travel - 1 to 5 nights per month.
* Job family (Series)
1702 Education And Training Technician
Conditions of Employment
* Refer to Other Information
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* Must be a U.S. Citizen or National
* IRS Employees with Career or Career Conditional Appointments
You must meet the following requirements by the closing date of this announcement.
GS-13 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: experience in the application of education practices, and techniques to develop complete training and support courses; Experience using performance support tools to plan and direct the development system components including on-line help and computer based training; Experience utilizing training systems and computer-assisted training applications such as ELMS and SABA and automated systems to provide technology-assisted training support; Experience applying analytical and evaluative techniques sufficient to identify, evaluate, and make recommendations in resolving complex problems; Experience with statistical analysis techniques to analyze data, draw logical conclusions, and develop logical information;, Experience in negotiation and conflict resolution techniques to collaborate in a team environment; oral and written techniques to develop course material and prepare and deliver briefings, and experience managing/leading teams involved in the development of training products. In addition to the qualifications above, examples of qualifying specialized experience include: Experience resolving issues which have provided a broad knowledge of advocacy programs, policies and regulations and an in depth knowledge of advocacy, statutory and delegated authorities; Experience researching applicable tax law and; Experience identifying and defining customer service issues and process concerns as related to advocacy.
* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable: You must have been at the GS-12 level for 52 weeks (time-in-grade requirement).
Education* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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