• Comcast
  • Philadelphia , PA
  • Miscellaneous
  • Full-Time
  • 1103 Market St

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Business Unit:

The Comcast Business WiFi Center of Excellence (COE) supports the broader Comcast Business organization in advancing its mission to deliver excellence in all things WiFi. The COE helps establish standards and process for the delivery of WiFi solutions, which includes network design, installation, support, and integration of complex solutions for our customers.

Job Summary:

Responsible for designing and customizing new customer deployments and expansion projects and helping customers integrate our solutions with a wide variety of other systems, including POS, VoIP, Security, Gaming, Audio, and Video, through the initial implementation. Communicate with customers and partners frequently and determine solutions to any complex integration problems that may arise. Must be able to travel and survey opportunities with Divisional sales teams. Serves as the main nexus between technical and business solutions teams. Function as a Wi-Fi Subject Matter Expert for Comcast business teams.

Core Responsibilities:

* Provides technical leadership in the architecture and development of Comcast Business' Wi-Fi solutions.
* Manages large projects with Enterprise clients across many verticals
* Delivers technical product training to clients and team members, as required.
* Completes projects with next-generation products or services
* Develops and shares best practices across the organization.
* Mentors more junior members of the department.
* Consistent exercise of independent judgment and discretion in matters
* Other duties and responsibilities as assigned of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Must be able to travel as needed.

Job Specifications

* BA/BS degree or equivalent experience
* Generally, requires 11+ years related experience
* Advanced understanding of IP networking
* Advanced understanding of commercial Wi-Fi, including certifications such as CWNP or CWNE
* Advanced Ethernet design experience on both layer2 and layer3 topologies
* Extensive understanding of structured cabling, fiber/copper/GPON/Docsis
* Experienced with Ekahau, AirMagnet, MS Office, Visio, Auto CAD
* Industry and Product Certifications at the highest level are highly preferred
* Cisco/Meraki, HPE/Aruba, Ruckus/Brocade experiences are preferred
* IoT, Zigbee, BLE, LoRa

Employees at all levels are expect to:

* Understand our Operating Principles; make them the guidelines for how you do your job
* Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
* Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
* Win as a team-make big things happen by working together and being open to new ideas
* Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
* Drive results and growth
* Respect and promote inclusion and diversity
* Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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